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RyanShurter
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May 5, 2015 at 8:56 am
Started receiving an error message on one of my events (Cocoa error 3840) after logging in on my iPhone app (EE HD)
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Versions
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Event Espresso version: 3.1.37.1.P
WordPress version: WP 4.1.4
Installed plugins: Contact Form DB by Michael Simpson version 2.8.36, Contact Form 7 by Takayuki Miyoshi version 4.1.1, Contextual Related Posts by Ajay D'Souza version 2.1.0, Event Espresso - Custom Template Display by Event Espresso version 1.1.p, Disable Comments by Samir Shah version 1.3, Event Espresso - Multi Event Registration by Seth Shoultes version 1.0.5.p, Event Espresso - Permissions by Event Espresso version 1.5.5.p, Event Espresso - Recurring Events by Event Espresso version 1.1.8.p, Event Espresso - Ticketing by Event Espresso version 2.2.0.p, Event Espresso Volume Discounts by Seth Shoultes version 0.5.1, Event Espresso by Event Espresso version 3.1.37.1.P, Instagram Feed by Smash Balloon version 1.3.7, Quick Page/Post Redirect Plugin by Don Fischer version 5.0.6, Shortcodes Ultimate by Vladimir Anokhin version 4.9.6, Simple Page Ordering by Jake Goldman, 10up version 2.2.4, Social Media Feather by Synved version 1.7.7, WP Twitter Feeds by Vivacity Infotech Pvt. Ltd. version 1.4.7
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Settings
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Home URL: http://da2030.org
Site URL: http://da2030.org
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Registration Pages
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Event Page: #46 - http://da2030.org/event-registration/
Payment/Thank You Page: #7 - http://da2030.org/thank-you/
Transaction Notification Page: #2 - http://da2030.org/sample-page/
Cancel Return Page: #8 - http://da2030.org/registration-cancelled/
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Server Environment
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PHP Version: 5.4.38
Server Software: Apache
WP Max Upload Size: 64 MB
Server upload_max_filesize: 64 MB
Server post_max_size: 64 MB
WP Memory Limit: 40 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
WP Debug Mode: No
Espresso Logging: Log directory is writable.
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PHP Sessions
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Session save path: /tmp is writable.
Session name: PHPSESSID
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Remote Posting/IPN
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fsockopen/cURL:
Your server has fsockopen and cURL enabled.
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Tony
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May 5, 2015 at 9:14 am
Hi Ryan,
For the EE3 Ticketing Apps you need to JSON API Add-on installed and activated.
I can see it listed above, can you chek if you have it installed currently please?
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RyanShurter
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May 5, 2015 at 10:19 am
the JSON API Add-on installed and activated. I am only getting the error on one of the active events and it was working up until last week when I was testing it. We have sold a significant number of tickets since then, any chance that is causing the issue?
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Lorenzo Orlando Caum
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May 5, 2015 at 10:49 am
Hi Ryan, were there any other changes between now and last week such as new plugin installs?
I searched for this error in our support forums and these were some of the causes:
- Low memory – fixed by raising memory available to php
- Plugin conflict
- Incorrect URL in login – use the site URL (e.g. example.com)
—
Lorenzo
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RyanShurter
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May 5, 2015 at 11:11 am
I am thinking the PHP as the app is working for other events with fewer registrants and it was working until we went over 1,000 registrants. Do you think that makes sense?
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Josh
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May 5, 2015 at 2:02 pm
Hi Ryan,
It fits, because the system status you posted above has this:
WP Memory Limit: 40 MB – We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
Are you able to go in to the server and make the edit to the wp-config.php file to increase the amount of memory available?
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Josh
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May 14, 2015 at 7:50 am
Update:
This was fixed by increasing the max_execution_time for PHP.
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