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uscomputer
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May 18, 2016 at 1:39 pm
Hey Guys,
I setup an event with open registration here: http://www.uscomputer.com/events/network-security-live-webinar-ransomware/. While on the last step of the registration process, i am getting an error that states the step could not be completed.
I’ve attached an image of the issue here: https://drive.google.com/file/d/0B1cXz_N0R9O1Uy1CdndzQzEtZ2s/view?usp=sharing
The weird thing is that when i close the lightbox and hit enter again, the registration goes through fine and i see the confirmation on my dashboard. The only thing missing after that is that no emails are being sent out.
I went to the notification settings and used the test emails and those went through fine, so i am not sure what the issue is or where to begin looking
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Josh
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May 18, 2016 at 4:03 pm
Hi there,
A quick way to find out whether the error you saw was caused by a problem with sending messages is you go into Event Espresso > Messages > Settings, then you disable all message types (temporarily of course). Then you go and do another registration. If the errors continues, then it may be a PHP error happening behind the scenes, which you should be able to log making an edit to your wp-config.php file. Here’s a guide on how to set up and check a WordPress error log:
https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging
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uscomputer
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May 18, 2016 at 11:07 pm
Hey Josh,
In going through your steps I found that i was getting an internal server error when trying to turn of the messaging system. After doing some research I was able to increase my memory limit and that seems to have solved the first issue!
I am going to continue debugging the email issue using the link you mentioned and let you know what I find
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uscomputer
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May 18, 2016 at 11:16 pm
Josh,
I was able to fix everything that was appearing in the logs but the emails are still not being sent out. When trying to resend one of the emails i got the following messagE:
An error has occurred:
Something went wrong and the message for this registration was NOT resent
EED_Messages – process_resend – 625
Let me know what else I should look into, thank you.
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Lorenzo Orlando Caum
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May 19, 2016 at 3:53 am
Hello,
Have you recently made any changes to the registration approved message type in your messages system?
http://cl.ly/2g2r2g2c2o22
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Lorenzo
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uscomputer
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May 20, 2016 at 7:29 am
Yes actually,
I added two emails to the “Send” field so that the admins of the site would receive them. A screenshot of my settings are herE:
https://drive.google.com/open?id=0B1cXz_N0R9O1aVRZaV9BSEl4dnM
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Lorenzo Orlando Caum
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May 20, 2016 at 9:12 am
Thanks, could you share a screenshot of the registrant recipient for the registration approved message type?
That is used for the resend feature.
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Lorenzo
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