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Judy Hopkins
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October 9, 2014 at 7:41 am
We are having issues with the event espresso app for iphone.
Logging in takes too long.
Dates for our event are all mixed up.
When you do pick a date it will not scan the ticket and an error comes up – Error Event Code does not match.
Please help asap as our event happens every night (including tonight) until November 3rd.
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Lorenzo Orlando Caum
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October 9, 2014 at 10:39 am
Hi Judy,
Are you using the latest version of Event Espresso and its add-ons?
https://eventespresso.com/wiki/change-log/
—
Lorenzo
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Judy Hopkins
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October 9, 2014 at 11:04 am
Hi Lorenzo.
The site is currently running a very only version of Event Espresso that was released over 2 years ago, ye have since switched to a newer ticketing system using https://eventespresso.com/product/espresso-json-api/ which works with the newer HD version of the Event Espresso app.
However to use this version Event Espresso would need to be updated to the latest version.
For Event Espresso 3 this is 3.1.36.6, we have custom templates within wp-content/uploads/espresso/templates/
These will need to be removed (but need to back them up locally first) then EE updated to the latest version as those templates will not be compatible. I am not a developer and can’t get through to mine so don’t know what to do.
I need to Install the JSON API Add-on, and update the Apps on my device to the latest ‘HD’ versions of Event Espresso. Again I’m not a developer!
The EE Add-on’s I am currently using will also need to be updated (customised the Calendar, that should be ok to stay on the current version) but its best to focus on getting the ticket scanning working correctly first.
I would love some more help on this.
Thanks Lorenzo.
Judy
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Josh
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October 9, 2014 at 1:27 pm
Hi Judy,
Did you get the emails from Tony? He ran the software updates.
You’ll need to make sure your mobile devices have the Event Espresso HD app installed to use the new API. Here is a link to the iTunes preview:
https://itunes.apple.com/us/app/event-espresso-hd/id604494948?mt=8
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Judy Hopkins
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October 9, 2014 at 1:32 pm
Yes thanks. My web developer did the update as per Tony’s suggestions earlier. Tony is now doing the update to wordpress 4. We will also download the HD app. Thanks,
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Josh
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October 9, 2014 at 2:51 pm
You’re welcome. We ended up making a few tweaks to the customizations that were done to the calendar plugin to get it working with WordPress 4, and a bit of custom code was added to the /wp-content/uploads/espresso/custom_functions.php file to replace the modifications that were earlier made to the registration page template. Future updates should be easier now.
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Judy Hopkins
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October 10, 2014 at 8:48 am
Thanks Josh. This was surprisingly better than I thought it would be in terms of service. Very quick turnaround so thanks guys.
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Josh
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October 10, 2014 at 9:33 am
You’re welcome Judy.
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Judy Hopkins
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October 13, 2014 at 4:47 am
Hi Josh,
Alot of people booking are not getting confirmation emails with their bookings i.e. they are not receiving their tickets. Can you advise please?
Thanks,
Judy
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Dean
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October 13, 2014 at 7:10 am
Hi,
Have you checked normal emails are going out ok? You can do so via a plugin such as Check Email https://wordpress.org/plugins/check-email/
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Judy Hopkins
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October 14, 2014 at 5:23 am
Thanks Dean. I did add that plugin but can’t figure out where to add the email address I want to send the test to? Can you advise by any chance? Thanks a mill for your help – much appreciated.
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Tony
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October 14, 2014 at 7:24 am
Hi Judy,
Once you have activated that plugin go to Tools -> Check Email.
You should see something like this – http://take.ms/vtiaQ
Input your email, leave the default settings as they are and press ‘Send test email’.
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Judy Hopkins
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October 14, 2014 at 7:29 am
thank you so much – you guys are very helpful.
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Tony
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October 14, 2014 at 8:29 am
Hi Judy,
Just to note, that doesn’t fix the issue but checks that your website can actually send emails.
So when you run through those steps, do you receive a test email to your email address?
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Judy Hopkins
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October 14, 2014 at 8:30 am
Yes I got it! 🙂
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Lorenzo Orlando Caum
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October 14, 2014 at 8:36 am
Hi Judy,
If this issue is sporadic (i.e some attendees are receiving and some aren’t), then try a transactional email service like Postmark App or Mandrill:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
They will help ensure that emails are delivered to the inbox instead of being lost to a junk mail folder.
—
Lorenzo
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Judy Hopkins
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October 14, 2014 at 9:09 am
Thanks Lorenzo – which one would you advise we get? If you don’t mind me asking?
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Lorenzo Orlando Caum
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October 14, 2014 at 9:29 am
Hi Judy,
Mandrill has a free tier up to 12,000 emails per month. I’ve tested out both services and they work very well.
Note: only one service is actually needed on your site.
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Lorenzo
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Judy Hopkins
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October 14, 2014 at 10:10 am
Thanks Lorenzo – will check out Mandrill.
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Lorenzo Orlando Caum
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October 14, 2014 at 10:19 am
Let us know how it works for you.
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Lorenzo
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