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Katelyn
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February 16, 2024 at 2:40 pm
Good afternoon. I had an individual reach out to us whose registration never fully went through, but they received an invoice.
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Rio
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February 17, 2024 at 7:14 am
Were you able to confirm that they receive invoice? or just a notification that they need to pay a particular amount?
What payment method did they used?, you can also check the messages if what notification was generated for him/her, Did you also check the transaction tab? What do you see?
thanks
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Katelyn
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February 19, 2024 at 5:34 pm
This reply has been marked as private.
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Rio
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February 19, 2024 at 5:58 pm
Can you also send us the PDF?
Can you also fill the information so we can also check it on your site.
https://eventespresso.com/send-login-details/
Btw, Do you also receive the money from the purchase?
thanks
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Katelyn
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February 27, 2024 at 11:32 am
This reply has been marked as private.
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Rio
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February 27, 2024 at 6:18 pm
Can you give more information about the problem you experience?
is sendgrid not sending? Can you check the recommendation here?
https://eventespresso.com/topic/sendgrid-not-sending/
thanks
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Katelyn
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February 28, 2024 at 11:52 am
This reply has been marked as private.
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Katelyn
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February 28, 2024 at 11:55 am
This reply has been marked as private.
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Tony
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February 28, 2024 at 2:01 pm
This reply has been marked as private.
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Katelyn
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February 28, 2024 at 2:22 pm
This reply has been marked as private.
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Tony
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February 28, 2024 at 6:04 pm
This reply has been marked as private.
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Katelyn
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March 5, 2024 at 7:21 am
This reply has been marked as private.
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Tony
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March 5, 2024 at 9:39 am
Are you sure that URL is set within the content of the email sent by EE?
Looking through your sites Message activity log, all of the emails I checked show the correct URL, do you have an example of one f these with the incorrect URL?
Right now I’m guessing its happening after EE has passed the email to the server (which then sends the email to SendGrid)
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Sam
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March 5, 2024 at 9:58 am
Can you try this plugin to replace the URL to see if that fixes the issue:
https://wordpress.org/plugins/go-live-update-urls/
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