Support

July 24, 2017 at 8:00 am

Hi there,

0.01 may be below the minimum amount required, try making a higher value payment, say 1.00 or more (5.00) and confirm if you get the same error.

July 31, 2017 at 7:20 am

Hi Mike,

Apologies for the delay, we don’t provide support over the weekend.

I’ve just tried to log back into your site to investigate this further but its displaying maintenance mode and will not allow me to log in with the credentials you provided.

Do I need update credentials or can you disable maintenance mode whilst I look into this? I may need to add some debug code to the site and enable WP_DEBUG to view any other errors being thrown during the request.

July 31, 2017 at 7:10 pm

I’ve been stepping through the code to check into this and the error being thrown can only happen once EE has already passed over all of the details to IS.

The error shown on the page is directly from IS so we don’t have any additional details on that error as it’s not from EE.

I did add some debug code to your site to confirm that all of the details are being passed to IS when I attempted to make a payment and they are.

Through each step, we check for any errors thrown and break out of attempting to make a payment if there are any. Notice how the error message has the Invoice and Card ID’s referenced:

“The Charge was null, payment failed validation; Credit car id: 154.0 Invoice id:526.0”

We can only get to that point if all of the details have been passed over and the charge attempt has been made. IS works a little different with payments, the card details are validated by passing the details to IS and they pass an ID back. This is then used, along with an Invoice ID to create a charge on the invoice, it is that final call to charge the Invoice that is throwing the error but that means that all other details have correctly validated with IS.

Can you contact IS once again and have them check into the payment requests being made on the site, it looks like the error is on their end rather then EE.

Has your IS account been used to take payments previously?

August 2, 2017 at 2:36 am

Hmm, see that’s what makes this strange.

Here is a quick run down of what EE does when you attempt a payment with IS:

Checks we have a valid EE_Payment object.
Checks we have a valid EE_Transaction object.
Checks we have a valid EE Primary Registrant.
(Up to this point its standard for almost all payment methods)

Connects to Infusionsoft.
‘Syncs’ up with Infusionsoft to make sure it has the tickets/products etc.
Pulls the IS contact ID for the current Primary registrant or creates a new one (now has client ID)
Checks this isn’t a revisit for a previous invoice.
Creates new invoice if not the above. (now has Invoice ID)
Validates the card details.
Checks if the card is linked to contact or adds the card to IS. (now has Card ID)
Creates a charge on the invoice using the Client, Card and Invoice ID’s from above….

If any of the above return an error, we break out of making a payment. It seems like everything works up to the point of when the payment is being taken, the card details validate with IS and all goes as expected until the payment is actually taken.

(When I added debug code to your site I could see all of the details right up to when the charge was being created)

But you then adding the card details into the system manually and it works as expected, so something is missing. However, if this was due to EE not sending the details over we’d have multiple reports of this error.

If IS can provide any more details on what is missing, or any more specific details on the error I can pass this along to our developers to investigate further.

August 10, 2017 at 12:38 pm

My apologies, IS has both a ‘BillName’ and ‘NameOnCard’ parameter.

I used BillName but it appears you need NameOnCard so I’ve added both to your site to confirm. One problem that may come up is currently it’s using the full name for the value of NameOnCard, it may need to be updated to use the first letter of the first name and surname.