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Issue between entering attendee information and getting to the payment page

Posted: November 22, 2013 at 4:26 pm


GT

November 22, 2013 at 4:26 pm

Hi there,

We are encountering an occasional issue (3 in 100 registrations) where some users, after entering attendee information (all 3 users have been registering for 3 different events and copying the common information between the three) when they click on “Confirm and go to payment page” they are taken back to the event registration page (all registration information is deleted and it does not even appear as an unpaid registration in the backend).

Please advise 🙂

WordPress Version: 3.7.1
Event Espresso Version: 3.1.35.2.P
Installed Add-Ons:
Contact Form 7
Disable Title
Event Espresso
Event Espresso – Members Addon
Event Espresso – Multi Event Registration
Event Espresso – Ticketing
Event Espresso API Plugin
Hide Comments
Responsive Add-Ons
Simple Page Ordering

Event Link: http://www.events.stphilips.org.au/event-registration/greentent/


Josh

  • Support Staff

November 22, 2013 at 6:11 pm

Can you check the PHP error logs at the times when these registrations were made?

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Status: closed

Updated by  Josh 5 years, 11 months ago ago

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