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Cannabiz
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October 20, 2015 at 7:24 pm
Greetings,
I have EE4 and all the extra add-ons and am trying to set up the iPhone App using the EE HD App. However, I cannot get connected to the site. If I use the old app, it connects to the site, but can’t see the upcoming event. I also cannot Help!
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Tony
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October 21, 2015 at 2:32 am
Hi there,
The EE3 Ticket Scanning apps are only compatible with EE3.
EE4 uses a different method using the EE4 Ticket Scanning Add-on which allos you to use either a wired or bluetooth barcode scanner to scan barcodes and input the details within the dashboard.
It is possible to scan app using this add-on and the camera of a mobile device, take a look here for details on how to do so:
https://eventespresso.com/wiki/how-to-use-a-mobile-device-to-scan-ee4-tickets/
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Josh
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October 23, 2015 at 7:29 am
Hi Daron,
We can also use the priority minutes to make sure the correct add-ons are installed and even test a barcode scan for a test event. Can you resend the redeem a support token form and double check the password? The password you sent via the redeem a support token form is incorrect.
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Cannabiz
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October 23, 2015 at 3:03 pm
Which password do you speak of?
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Lorenzo Orlando Caum
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October 23, 2015 at 3:19 pm
Hello, the temporary credentials that you provided for your support token are not working so we are unable to login. Could you double-check the credentials that you provided and resend through the support token form again?
https://eventespresso.com/redeem-a-support-token/
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Lorenzo
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Lorenzo Orlando Caum
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October 23, 2015 at 3:38 pm
Hi, we received your updated login. We are taking a look now and will follow up shortly.
This will arrive as an email to your support token form.
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Lorenzo
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