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IP Address Reset for License Key

Posted: September 17, 2015 at 2:22 pm


Rebecca Dakin

September 17, 2015 at 2:22 pm

We are experiencing problems when people try and register for events we have posted through Event Espresso. We contacted our web host who said we need to contact Event Espresso and get our IP address reset for our license key. Can you help with this?

See what he said below:
Their product is licensed to specific ip address. You need to enter a support request with them to have your ip address reset for your license key. We also need for you to get the latest version from them since this is a commercial product you have to do this part with them as they may require an upgrade fee from you.

Thank you!


Lorenzo Orlando Caum

  • Support Staff

    •

September 19, 2015 at 12:19 pm

Hi Rebecca, I’m not seeing a support license key for this account that you have created a support post with.

Could you follow up with us here so we can lookup your account if it is under another email?

sales [at] eventespresso.com

Thanks

—
Lorenzo

The support post ‘IP Address Reset for License Key’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

If you would like help from the Event Espresso staff, then please purchase a support license right now so you can create a support topic in our premium support forums.

Status: closed

Updated by  Lorenzo Orlando Caum 8 years, 8 months ago ago

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