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Invoice not downloading. EE3

Posted: February 28, 2014 at 4:46 am


Aaron Ireland

February 28, 2014 at 4:46 am

Upon clicking “Download PDF Invoice” after “Invoice Payments” I get the following message:

“FPDF error: Alpha channel not supported: http://mysite.com.au/wp-content/uploads/2014/02/copy-logo-e1393307527346.png”

Not sure what I’m missing.


Tony

  • Support Staff

    •

February 28, 2014 at 5:01 am

Hi Aaron,

It looks like you are currently using a png with transparency for the invoice logo which is not supported, I would advise using a JPG or just remove the transparency from the logo and re-save without alpha.

Hope that helps.

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Updated by  Tony 10 years, 2 months ago ago

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