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Invoice Download Issue

Posted: December 28, 2015 at 10:37 am


Jody Gibbs

December 28, 2015 at 10:37 am

Hello Support!

Whenever I download a registration transaction invoice or receipt to pdf, the pdf format looks different then the webpage format. It gets all messed up – see related email sent to support with attachment. Is there a solution to this? Is it my pdf settings or is it an issue with event espresso that can be adjusted?

Thanks,
Annette


Tony

  • Support Staff

    •

December 28, 2015 at 11:32 am

Hi Annette,

Usually this happens when fopen has been disabled on your sever.

Event Espresso uses DOMPDF to create the PDF’s, DOMPDF uses allow_url_fopen for the images and styles. If this is disabled on your server the images and styles of the PDF’s fail and the invoice looks different fro the preview.

I would recommend contacting your host and have them set allow_url_fopen to true on your server. They may also need to restart Apache for these changes to take effect.

The support post ‘Invoice Download Issue’ is closed to new replies.

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Status: closed

Updated by  Tony 8 years, 4 months ago ago

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