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Invalid license key?

Posted: May 7, 2014 at 6:39 pm


Jennifer Baca

May 7, 2014 at 6:39 pm

Hi I just moved the development website to the “real” hosting account. I waited until this to enter the site license key. I found the license key in my account, but when I entered it into the EE settings it tells me the license key in invalid. What do I do?


Jennifer Baca

May 7, 2014 at 6:40 pm

PS, under site license keys in my account it says they are “not active.”


Lorenzo Orlando Caum

  • Support Staff

    •

May 7, 2014 at 6:49 pm

Hi Jennifer,

Not active means that no site is currently linked to that support license key.

Could you try copying and pasting the key again (ending in a4) into Event Espresso general settings?

—
Lorenzo


Jennifer Baca

May 8, 2014 at 2:58 pm

I just went to recheck and it says “Now active on u-foodie.com.” I’m assuming things are okay and that I don’t need to re-input the key.


Lorenzo Orlando Caum

  • Support Staff

    •

May 8, 2014 at 3:03 pm

You are all set.

—
Lorenzo

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Lorenzo Orlando Caum 9 years, 11 months ago ago

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