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Invalid Key Error

Posted: July 19, 2023 at 3:31 am

Flux Trends

July 19, 2023 at 3:31 am

Hi there. I’m getting an error for Event Espresso on my plugin page: The key you have entered is invalid or has expired.

When I log into my Event Espresso account, under Support License Keys, it lists my license and the following text: Not currently activated on any websites.

I have tried removing the license from the General Settings page, saving, refreshing, and re-adding it, but it doesn’t register the license. I have Event Espresso 4 installed and working. There is a new version and I can’t update it.

Do you have any ideas about how to resolve this?

Thank you.


  • Support Staff

July 19, 2023 at 7:49 am

Hi there,

The account you are currently posting from does not have an active license, did you use this account to purchase a license?

IF you can go here:

Select ‘I have a billing or account question’, provide the requested details and include a link to this thread in the message section, our sale team will check into this for you.

The support post ‘Invalid Key Error’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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