|
Digilite Web Solutions
|
February 18, 2014 at 5:12 am
Hello ,
We are running EE Version 3.1.36.4.p , on WP3.8(recently updated) and for some reason getting email with this subject: Instant Payment Notification – Gateway Variable Dump. It says that an instant payment notification failed.
Following your support forum , we have checked some settings. paypal sandbox mode is off, Paypal IPN is turned.
What else can cause this issue?
Thanks in advance
|
|
Tony
|
February 18, 2014 at 5:45 am
Hi Digilite Web Solutions,
Just to confirm, you have the correct account within Event Espresso -> Payment Settings. Paypal Settings -> Paypal ID.
Has that account had IPN activated within the account itself? (through the Paypal site itself. Paypal -> Profile -> Instant payment notifications)
Paypal Sandbox is un-checked within the same section of EE settings?
|
|
Digilite Web Solutions
|
February 18, 2014 at 9:05 am
Yes , you are right.
Papyal ID is right.
IPN is turned on.
Sandbox is un-checked.
|
|
Tony
|
February 19, 2014 at 3:55 am
Are you using Paypal as your gateway?
You mention Moneris in a previous thread so just trying to help narrow down the issue currently.
|
|
Digilite Web Solutions
|
February 21, 2014 at 12:34 pm
Yes Tony , we used both , but for now , only Paypal is active.
|
|
Tony
|
February 21, 2014 at 12:44 pm
Do you have any custom gateway files within wp-content/uploads/espresso/gateways/?
I’d like to take a look at the install if possible, could you please send login details using https://eventespresso.com/send-login-details/
|
|
Digilite Web Solutions
|
February 21, 2014 at 3:15 pm
You are welcome!
|
|
Tony
|
February 24, 2014 at 10:23 am
I can’t see any issues on the site.
Can you check the paypal.ipn_results.log file within wp-content/uploads/espresso/logs and see what, if any errors are thrown please?
|
|
Digilite Web Solutions
|
February 24, 2014 at 2:28 pm
I have checked , and can’t see any error for that transactions (there were only 2 emails) .
|
|
Tony
|
February 26, 2014 at 3:41 am
Hi,
I have been looking further into this but have been unable to find a cause.
Can you run a registration with Paypal Sandbox and see if the payment completes then please?
Also if we could see one of the failed transactions from the paypal.ipn_results.log that may also help.
|
