Support

October 26, 2015 at 9:25 am

Hi Tina,

There are a couple of reasons this can happen.

The first (and easiest to fix) is the site may be running our of memory when WordPress tries to extract the file, you can fix this increasing the available memory by adding something like this:

define( 'WP_MEMORY_LIMIT', '96M' );

To your wp-config.php file. See here for more info:

https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

If you enable WP_DEBUG and then try to install EE you will see a fatal error showing memory exhausted (if that is the cause)

If you are unsure of how to to do this I would recommend contacting your host and have them increase the memory limit for you.