|
Joe
|
June 16, 2014 at 2:14 pm
I have installed EE4. I did it by turning the folder I downloaded from your site into a zip and uploading it via the wordpress dashboard. While it appears to have installed and created pages, etc, clicking on Event Espresso in the dashboard gives me a 500 internal server error. I have since deactivated the plugin. Could use some help with this.
|
|
Lorenzo Orlando Caum
|
June 16, 2014 at 3:00 pm
Hi Joe,
Is this a new install of Event Espresso 4 or are you trying to update from Event Espresso 3?
—
Lorenzo
|
|
Joe
|
June 16, 2014 at 3:06 pm
Brand new install at http://www.testcmediation.org.
|
|
Lorenzo Orlando Caum
|
June 16, 2014 at 3:25 pm
Alright, thanks for the feedback.
Are you seeing anything being recorded in the server error_log?
This is usually in the WordPress root but may also be available through a cpanel or hosting panel login area.
—
Lorenzo
|
|
Joe
|
June 16, 2014 at 3:46 pm
I have iPower. I didn’t see a server log.
|
|
Lorenzo Orlando Caum
|
June 16, 2014 at 3:50 pm
Hi,
Could you please create a temporary WordPress admin login and a temporary SFTP or FTP login so we can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears after you have answered “Yes” to the last question.
—
Lorenzo
|
