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Incomplete/pending payments, PSIGate

Posted: August 27, 2013 at 1:01 pm


Michel Neray

August 27, 2013 at 1:01 pm

We are having random registrations showing as incomplete or pending in EE, even though the registrant has indeed paid. Their transactions show up in PSIGate, but the information isn’t coming back to EE. We can update it manually, but obviously we’d like to figure out what’s causing this and fix it.

It happened most recently for this event: http://momondays.com/event-registration/?ee=81

INFO: WP and EE are both at the latest version. PSIGate was integrated custom for us to include both US and CAD stores/currencies.


Josh

  • Support Staff

    •

August 27, 2013 at 7:22 pm

Hi Michel,

Is this a case where the ones that do not get completed have the tax added?

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Updated by  Josh 10 years, 8 months ago ago

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