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Incomplete Transaction

Posted: May 12, 2016 at 1:44 pm


mira

May 12, 2016 at 1:44 pm

Hello,
I’m writing about the incomplete transaction status. For the event I’m promoting right now, one person on the list’s of transactions payment does not show up in my paypal The other clients’s payments appear in my paypal account, yet they all say Incomplete. Can you help?

Thanks,
Mira


Josh

  • Support Staff

    •

May 12, 2016 at 2:17 pm

Hi Mira,

Have you set up your PayPal account so it can communicate with your website? If not, here’s the guide that outlines how you can do that:

https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/


mira

May 12, 2016 at 2:26 pm

Hi Josh,
I did receive notification from Paypal for three out of four transactions. There is one transaction that does not at all appear in my paypal account, yet is has the same status as those for whom I did receive notification from paypal.


Josh

  • Support Staff

    •

May 12, 2016 at 4:11 pm

Did your website receive the Instant Payment Notification? (not an email notification)

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Updated by  Josh 8 years ago ago

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