Posted: January 13, 2015 at 10:42 am
Hi, as the title says I have a successful payment and an incomplete transaction. I have IPN history that I can share and here is the gateway response in EE: To be clear, this payment was successful, the card was charged, it’s in my PP log as complete, but EE left it as Incomplete Registration and triggered Payment Declined messages. Thanks
|
|
Hi Michael, could you resend the IPN for this transaction through your PayPal account: https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/#troubleshooting https://developer.paypal.com/docs/classic/ipn/integration-guide/IPNOperations/#id095RAI060Y4 — |
|
I don’t know if I can do that-we already resolved this manually. So I wouldn’t want to do anything that would dupicate registrations or something. |
|
Alright, if this occurs in the future, then please resend the IPN: https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/#troubleshooting https://developer.paypal.com/docs/classic/ipn/integration-guide/IPNOperations/#id095RAI060Y4 That holds the information that updates the payment. It would not create a duplicate registration, rather, it would add the payment information along and should update the registration status (paid registration –> registration status of completed). — |
|
Thanks for that info. But I’m more interested in having this investigated a prevented in the future. Any idea what causes this? In this case, we didn’t notice this for several days. |
|
Hi, It sounds like there was a typo on the CVV2 and the transaction was still approved. These are usually declined if the billing address does not match: http://cl.ly/image/0y121N0O0X2e Could you double-check your fraud filters in your PayPal.com account: https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/Risk/merchant/RiskControlsAbout — |
|
The support post ‘Incomplete Registration but Transaction Successful (2)’ is closed to new replies.
Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.