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Catherine Miale
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January 24, 2016 at 12:04 pm
The customers are getting error messages. But the transactions are being marked complete. They keep trying resulting in multiple charges. 3 – 5 charges on $230+ products! The transactions are supposed to be marked approved after the transaction is complete. This is not happening either! I have some REALLY pissed off customers right now! (This started on Jan 21 after I added a wp-members plugin). I need to have our event list behind a site registration requirement.
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Catherine Miale
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January 24, 2016 at 12:15 pm
The approval looks like it happens first. But hey see an error code (5) instead and try again.
Payment Details:
ID Date Source Method Gateway Response TXN ID / CHQ # P.O. / S.O. # Notes / Extra Accounting Amount
115 2016-01-23 10:33 pm CART Authorize.net AIM This transaction has been approved. (code: 1) 7918994665 146-45-1-b847 $229.00
116 2016-01-23 10:34 pm CART Authorize.net AIM A valid amount is required. (code: 5) 0 146-45-1-b847 $0.00
Payments Total (USD) $229.00
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Catherine Miale
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January 24, 2016 at 12:19 pm
Registration Statuses where the payment says complete, Authorize.net says approved, but the Status in not changing to “Approved” (which applies a tag in Infusionsoft which we need) look like this:
Current Registration Status : Pending Payment
Registration Items Name Type Date(s) Amount
Early Bird Price for the Event: Bayamon, Puerto Rico Ticket January 30, 2016 @ 9:00 am – 5:00 pm $229.00
This registration’s total (USD): $229.00
Registration Session Details
Registration ID 168-33-1-78cb
Most Recent Payment Method Authorize.net AIM
Payment method response This transaction has been approved. (code: 1)
Registration Session 12eaafda0c6f5644a074eb409f196b50
Registration placed from IP
Registrant User Agent
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Josh
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January 25, 2016 at 7:44 am
Can you try a different Membership plugin for WP?
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Catherine Miale
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January 25, 2016 at 9:18 am
Any suggestions?
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Josh
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January 25, 2016 at 11:39 am
If the problem started happening after installing the WP membership plugin, it will likely be resolved by using a different WP membership plugin. May I ask, what’s the name of the WP membership plugin you are using?
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Catherine Miale
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January 25, 2016 at 12:57 pm
I meant do you have a suggestion for a member plugin that will eork? Sorry. I had wp-member. I deleted it
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Josh
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January 25, 2016 at 1:15 pm
I’ve had success with using Restrict Content:
https://wordpress.org/plugins/restrict-content/
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Catherine Miale
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January 26, 2016 at 12:50 pm
Removing the plugin didn’t resolve anything. Some registrants are getting error code 5 randomly and trying until they get an approval. But in the backend, there is and approval and the error code 5. They are only seeing the error.
Any thoughts on how to get back to my original functionality which all worked fine until the plugin??
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Catherine Miale
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January 26, 2016 at 1:57 pm
I tested again and I got an error that said my transaction can’t be processed. Refresh screen and try again. SO I looked in Authorize.net and I have actually been charged…
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Catherine Miale
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January 26, 2016 at 2:40 pm
It seem like if they refresh, it goes through to the congratulations screen and all is well. But the transaction unsuccessful or error code 5 pops up on every transaction.
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Josh
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January 26, 2016 at 2:44 pm
Has anything else been changed either on your site or within the Authorize.net account since things stopped working?
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Catherine Miale
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January 26, 2016 at 2:51 pm
I mentioned that we had added a WP-Members plugin. I have since uninstalled it and removed those files. Other than that, nothing was changed. Or in Authorize.net.
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Josh
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January 26, 2016 at 3:23 pm
Can you check with your host to see if they’ve made any changes to the webserver on or around Jan 21st?
What can happen is an unrelated error from the theme or another plugin can interrupt the AJAX response that happens at checkout, and result in the transaction not finalizing.
You can ensure that no errors get displayed on a live site by making sure that WP_DEBUG is set to false in the wp_config.php file. Along with that, you can add
@ini_set( 'display_errors', 0 );
to the same file on the line after where it sets WP_DEBUG.
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Catherine Miale
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January 26, 2016 at 4:13 pm
That seems to have worked…
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Catherine Miale
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January 26, 2016 at 4:22 pm
OK Now: The error code s aren’t popping up, the transaction are being approved in Authorize.net, the tag is applied and fields are filled in in Infusionsoft BUT
The Invoice is showing a balance in Infusionsoft. Previously it was working fine and showing under AMT Paid. Now what?
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Josh
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January 26, 2016 at 4:38 pm
Hi Terry,
It will really help to know if the balance in Infusionsoft is the full ticket amount or another figure. Especially if any promo code discounts or surcharges were applied to the ticket price.
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Catherine Miale
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January 26, 2016 at 4:44 pm
No promo codes. Full amount is under balance. $0 under paid. <— in Infusionsoft.
Transaction is complete. Registration is approved in EE4.
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Josh
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January 26, 2016 at 5:39 pm
May I ask which version of the Infusionsoft add-on is active on the site at the moment?
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Catherine Miale
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January 26, 2016 at 6:03 pm
Version 2.1.2.p
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Josh
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January 27, 2016 at 8:27 am
Hi there,
Can you update to EE4 Infusionsoft Integration v2.1.3.p? This version includes an update so it’s compatible with the current Infusionsoft API, which will allow for passing the payment amount to Infusionsoft.
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