Support

Home Forums Event Espresso Premium Images on Event Description Disappearing! Need Help!

Images on Event Description Disappearing! Need Help!

Posted: April 15, 2013 at 11:59 pm


Chris Feliciano

April 15, 2013 at 11:59 pm

Before the recent update everything worked fine but now every time I try adding an image to event description, its added on the preview but once I click on update event and it reloads the image for some reason disappears. I tried deactivating the other plugins, that didnt work. I tried manually inserting code with <img src= > same thing happened the image just disappeared. I did a normal post (Not Event Espresso) an added the same image and it worked  fine so after trying all that I’m here looking for a solution. Any help will be appreciated, Thanks

WP version 3.5.1

Espresso version 3.1.31.1


Dean

April 16, 2013 at 1:40 am

Hi,

I am unable to recreate this locally.

Is it possible to get your login details in order to look into this?

If so, please send them via https://eventespresso.com/send-login-details/

NOTE: login details need to be Admin level.


Chris Feliciano

April 16, 2013 at 9:11 am

Login details have been sent. Thanks


Dean

April 17, 2013 at 1:39 am

Hi Chris,

This is a weird one. The images disappear but then on editing re-appear but instead of being images they are links to the images wrapped in paragraph tags! Not seen this before.

I would say that it is a possible theme conflict as it modifies the post editor and Event Espresso can have issues with that. Is it possible for you to test another theme such as TwentyTwelve, temporarily, to see if the issue occurs with that theme as well?


Chris Feliciano

April 17, 2013 at 11:59 am

Ok, I just added the picture when I was on TwentyTwelve and it showed when I posted the event but when I switched back to the regular theme the picture disappear again. My question would be before the update with this premium theme it was working fine, now is not? Should I just go back to the previous Espresso version? Or if you have any other solutions please let me know, Thanks for all the help by the way.


Josh

  • Support Staff

April 17, 2013 at 4:01 pm

Hi Chris,

Does the theme you’re using support the new media manager that shipped with WordPress 3.5?


Chris Feliciano

April 17, 2013 at 7:40 pm

Yes sir, right now I just posted a regular post and it worked fine. Heres the test page I just did http://events.scenergy-dating.com/test-2/ but is not working inside espresso


Sidney Harrell

April 18, 2013 at 12:51 pm

I’ve been doing some extensive testing, and I can see some code changes to EE between the last versions that would allow the event description content to be filtered, but I would need ftp access in order to further narrow down the exact cause of the problem.


Chris Feliciano

April 18, 2013 at 8:55 pm

Thats fine, where you want me to post ftp details? Here?


Dean

April 18, 2013 at 11:43 pm

Hi,

You can send login details via https://eventespresso.com/send-login-details/

NOTE: login details need to be Admin level.


Chris Feliciano

April 19, 2013 at 8:46 pm

Sent, Thanks


Josh

  • Support Staff

April 22, 2013 at 2:10 pm

Hi Chris,

Sidney did some work on the site that should make the images work. There may be a conflict between the theme’s custom post types editor and the content filtering. Right now we’re looking into ways to loosen the restrictions that were put in for security reasons in the event editor without making things less secure.

The support post ‘Images on Event Description Disappearing! Need Help!’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso