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I can't select Price Option when manual addition

Posted: June 9, 2016 at 5:13 am


hackon

June 9, 2016 at 5:13 am

I have EE 3.1.31.7 and I can’t select price option, in my backend I have a radio button for price option and I see in other posts a pricing dropdown?


Lorenzo Orlando Caum

  • Support Staff

June 9, 2016 at 6:55 am

Hello,

What screen is your screenshot from?

Are you using the Add New Attendee button which appears at the top of the Attendee Reports screen for an event?

It looks like this:

http://cl.ly/313v0d3l3L1O


Lorenzo


hackon

June 9, 2016 at 7:26 am

My screenshot is edit_attendee screen.

Yes, first I add a new attendee with ‘Add New Attendee’ button and the option to choose the price option (Standard, VIP, …) is not displayed.


Lorenzo Orlando Caum

  • Support Staff

June 9, 2016 at 12:25 pm

Hello,

It sounds like you are adding an attendee and then going back and editing it after. Could you clarify if those are the correct steps so I can check into this?


Lorenzo


hackon

June 9, 2016 at 12:35 pm

Yes, I’m adding an attendee and going back to choose a price option (Standard, VIP, …)


Josh

  • Support Staff

June 9, 2016 at 2:44 pm

I’m not sure what your question is here, but I can confirm that in EE3 the only place that you’ll find the price option select is on the edit attendee screen. It’s not available the add attendee screen. Were you wondering if it should be on the add attendee screen? If so, no, it shouldn’t be there.

If you want to be able to select a price option when adding an attendee manually, you might consider upgrading to EE4.


hackon

June 9, 2016 at 3:03 pm

My problem is that i can’t choose price option on the edit attendee screen, i mark 1 option but nothing happens, the system don’t record my selection.

And I see in other EE3 on edit attendee screen a dropdown for choose a option and i have a radio button.

My edit attendee screen:

Other edit attendee screen:


Josh

  • Support Staff

June 9, 2016 at 3:23 pm

You might check to see if any custom code was added to the site that’s changing those to radio buttons. As you have seen, the form should have a drop down, not a radio button input. There’s a slight chance it’s another plugin or a theme function that’s running some JavaScript that’s designed to change the html of the inputs to be radio button, which would be kind of strange, but it’s possible to do so. So you might try deactivating some plugins to narrow things down.

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