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How to stop multiple registration details, tickets and payment received emails?

Posted: May 28, 2015 at 2:48 pm


Matthew Irwin

May 28, 2015 at 2:48 pm

Hi there, I have EE4 with Ticketing, Barcode Scanner and MailChimp add ons. I have just set up all of my messenger templates and performed a test registration. I received Registration Details, Payment Details and Ticket details emails. However, I am now receiving duplicate emails around once an hour, every hour. Can you please help me stop this?


Tony

  • Support Staff

May 28, 2015 at 3:04 pm

Hi Matthew,

Who is your host?

Can you check with them if they run any caching on the server? I suspect object caching is enabled.

Or do you have any caching plugins installed on the site yourself?


Matthew Irwin

May 28, 2015 at 3:24 pm

Hmm, not that I know of. However, I confess I know very little about it. I’ll ask my host. Google was unable to tell me how to check if I have it. It did however make it seem a pretty important thing to have for a website though…


Josh

  • Support Staff

May 28, 2015 at 3:41 pm

Hi Matthew,

Caching is an important thing to have! But it does need to be configured correctly when an e-commerce solution like Event Espresso is being use.

The support post ‘How to stop multiple registration details, tickets and payment received emails?’ is closed to new replies.

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Status: closed

Updated by  Josh 4 years, 2 months ago ago

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