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How to refund a Braintree transaction?

Posted: August 23, 2017 at 9:03 am


wmnf

August 23, 2017 at 9:03 am

We had an event get cancelled and I need to refund payments via Braintree. I went into the transactions, clicked Apply Refund, entered the amount and selected Braintree as the payment method. After applying, I now see the message with a Total Amount Due of $10.00:

No payments have been applied to this transaction yet. Click “Apply Payment” below to make a payment.

What am I doing wrong?


wmnf

August 23, 2017 at 9:04 am

I do now see both transactions listed, the original payment and the refund, both coded green.


Josh

  • Support Staff

    •

August 23, 2017 at 11:21 am

You’ll also need to log into your Braintree account and issue the refunds within the Control Panel:

https://articles.braintreepayments.com/control-panel/transactions/refunds-voids-credits#issuing-a-refund-within-the-control-panel

The Apply refund feature on the Event Espresso > Transactions pages are purely for accounting purposes.


wmnf

August 23, 2017 at 2:04 pm

And the record should say no payments applied with an amount due after?


Josh

  • Support Staff

    •

August 23, 2017 at 2:22 pm

That’s correct.

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Updated by  Josh 6 years, 8 months ago ago

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