Support

January 15, 2015 at 11:04 am

Hi,

Refunds through Event Espresso 4 are a two-step process.

Part 1 – apply refund in Event Espresso’s transactions details screen

First, login to your WordPress dashboard. Then go to Event Espresso –> Transactions.

Now you’ll need to find the Transactions in the list. Then click on the ID or the date for the transaction and this will take you to the transaction details screen.

Scroll down to the payment details area and you should see the payment. Now click on the Apply Refund button in the bottom right corner of the payment details area. Then enter any information related to the payment and save changes to update this transaction.

Part 2 – Complete the refund in your PayPal.com account

The last step is to login to your account on PayPal.com and then complete the refund.

—
Lorenzo

January 15, 2015 at 1:08 pm

For now this is a two step process but we’ll reevaluate this again later this year.

—
Lorenzo