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How to get information from "No Reciept" failed messages

Posted: March 5, 2021 at 1:07 pm


ICLE

March 5, 2021 at 1:07 pm

We have a number of “No Recipient” failed messages I would like to find further information on to see who and what they were. Is there a way to do this?

Also, how do I share screengrabs that become a part of this record with you?


Tony

  • Support Staff

    •

March 5, 2021 at 4:19 pm

Hi there,

Messages that have failed and show ‘No Recipient’ have failed during the ‘message generation’ step which is the step that pulls all of the information in so if that’s failed to process there isn’t likely a way to get further info (otherwise generation wouldn’t have failed).

Can you post a screenshot of what you see for that message? (The full row, please)

Which leads onto:

Also, how do I share screengrabs that become a part of this record with you?

You need to host the image somewhere and post the link to it here, for example you can host the image on the site itself, or use a 3rd party service.

We have some examples here:

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

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Updated by  Tony 3 years, 1 month ago ago

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