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How long does it take to reset licence key?

Posted: February 27, 2013 at 5:34 pm


Mike Mills

February 27, 2013 at 5:34 pm

I have paid for a reset and our clients site is now live.
My account still says that it is pending.
How long does this reset take?


Seth Shoultes

  • Support Staff

    •

February 27, 2013 at 7:19 pm

Sorry about the delay. I manually reset it for you.


Mike Mills

February 27, 2013 at 7:50 pm

Thank you.
Why have all our settings disappeared?
It looks like as soon as we changed nameservers, all the settings have reverted to the defaults.


Seth Shoultes

  • Support Staff

    •

February 27, 2013 at 9:24 pm

Might be that the names of your database tables have changed? Usually the settings will stay intact, unless you used some kind of back up and restore plugin. I usually use a plugin called WP Migrate DB to move sites to different servers, because it keeps the data and database tables intact.

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Status: closed

Updated by  Seth Shoultes 11 years, 2 months ago ago

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