Support

June 9, 2015 at 7:19 am

Thanks for your prompt reply.

I must have looked at the wrong confirmation screen, sorry! The Luottokunta is working ok it seems. I can’t get the cash payment option (I tried to change the text in money order/cheque option) or the Paypal to work though, but I can disable them for now and figure them out later.

I’m sorry for my mistake, I should have run one more check with the Luottokunta.

June 9, 2015 at 8:53 am

Thanks, and sorry again 🙂

With cash option the text changes alright, but the Luottokunta buttons remain in the thank you page and because the payment is still “pending” we can’t get and send confirmation email – so a cash option order might slip unnoticed by us. This could be avoided if I turned on the option of sending reservation confirmation email before payment is received, but I’m worried that if even the Luottokunta paying customers get reservation email before payment, they might stop their order process there.

With Paypal I set up the Paypal according to this tutorial: https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/ However, the order status remains pending regardless and the payment buttons remain visible on the thank you page.

Btw, one more thing I’ve been trying to figure out is, is whether it is possible to set my own public holidays to the calendar? We are a small travel company, and we offer a lot of tours, which we will handle as recurring events. Because of that we have lots of events, so it would be nice if I could just set the calendar in such a way that all activities otherwise planned on 25th December, for example, would be cancelled. I’m sorry for the randomness of my questions, but I don’t suppose you would know?

We have had our new site made for us by another company, but now I’m suddenly the one who needs to put it into working condition without knowing in too much detail how Event Espresso works, so while I’m trying to update my knowledge ASAP I’m still very much trying to figure things out.

Oh, and the versions are:
EE3 Version 3.1.37.4.P
EE Calendar Version 2.2.6.p
EE Multi Event Registration Version 1.0.5.p
EE Recurring Events Version 1.1.8.p

June 10, 2015 at 2:01 am

Hmm… I guess it is not that much of a problem if the buttons are there as long as it is very clear that the reservation is complete. Maybe I could add some text and move the payment buttons further down the page to prevent “panic clicks”.

One thing that makes the thank you page difficult for our customers is the language though. This is probably extremely n00b question, but could I translate Event Espresso texts for our site? How should I do it so it won’t get overwritten with EE updates?

For the confirmation email, I’ll check if there is a work around, can you confirm if you are still using the money order/cheque payment method to provide this option?

Thank you! I’m using the money order/cheque payment method, since that seemed like the best way to go. If you recommend something else I’m willing to try different methods too, though 🙂

I’m using Paypal live right now, since at least on the paper setting it up seemed straightforward enough, but if it gets complicated I’ll switch to sandbox.

Thanks for answering about the calendar, I’ll just remove the events on holiday dates manually then!