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Anne Sasser
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October 21, 2013 at 12:25 pm
Recently Event Espresso updated. Ever since we cannot see our Groupon codes under “Groupon Codes”. The codes are still working and uploading them seems to be fine, but not sure if we have too many duplicates on the site and don’t want to get ripped off.
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Josh
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October 21, 2013 at 2:07 pm
Hi Anne,
Which version of the Groupon add-on is installed?
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Anne Sasser
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October 21, 2013 at 3:04 pm
Social Coupons Version 1.5.3.1.
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Josh
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October 21, 2013 at 3:42 pm
Hi Anne,
We may need to get admin credentials to investigate further. Is it possible for you to send us some temporary admin credentials via our contact form?
If so, please send WordPress admin level log in credentials via the contact form on this page:
https://eventespresso.com/send-login-details/
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Anne Sasser
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October 21, 2013 at 3:53 pm
Sent info.
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Josh
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October 21, 2013 at 4:18 pm
Hi there,
I checked and there are almost 5000 groupon codes so your server is likely hitting a query limit and timing out when it tries to load them up.
What you can do is go into phpMyAdmin via your host’s control panel and delete the older expired groupon codes (and any duplicates that may have been uploaded into the system more than once).
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Anne Sasser
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October 21, 2013 at 6:30 pm
I don’t think I have that skill but will try to figure that out. Thanks!
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