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Thomas Beham
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February 24, 2013 at 1:52 pm
EE v3.1.30.7P
I have EE configured to send the registration confirmation before the payment has been received.. This email gets sent out correctly.
But I also get another reg.confirmation email which I have nowhere defined, and it looks like this (actually the event and registree details below are shown within a table, but it gets messed up here in the forum post due to missing html support):
NATHAL Grundseminar: 13.03.-17.03.2013 Anmeldungsbestätigung
Zusammenfassung der Anmeldung
Primärer Teilnehmer
Tömte Lemöbbe
giotom96@gmail.com NATHAL Grundseminar: 13.03.-17.03.2013 | Kursgebühr 13. März 2013 – 17. März 2013 10:00 – 18:00 1 Teilnehmer
Zusätzliche Informationen:
Anmeldungs-ID: 1-512a7b196bf8f
Can you tell me how to deactivate this undesired comfirmation duplicate?
Regards, Thomas
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Seth Shoultes
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February 24, 2013 at 2:38 pm
That’s actually an admin only email, that gets sent to the website admin when someone registers.
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Stichting Festival Aangeschoten Wild
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March 4, 2013 at 9:45 am
I, however, do get two customer e-mails, and two admin e-mails. Just as the TS, I’m using the latest version of EE, and have not seen this problem before.
Thanks for your help,
Bram
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Josh
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March 5, 2013 at 11:06 am
Hi Bram,
Has anything changed on your site recently (new or updated plugins?) Another possibility to look into is a problem in the email delivery process:
http://kb.mediatemple.net/questions/254/Email+troubleshooting+-+duplicate+emails#gs/two_copies
If it’s something the email delivery, this can be worked around by using a service like Mandrill or Postmarkapp. We’ve developed a plugin that integrates either of these services into your WordPress site to handle transactional email. It can be downloaded from your account page in the “Pre-releases” section. You may need to opt-in to the pre-release channel by checking the “Subscribe to Pre-releases” box.
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Stichting Festival Aangeschoten Wild
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March 6, 2013 at 4:47 am
Hi Josh,
The EE-update and an update for my payment gateway (Pronamic iDeal) are the only changes that have been made recently. I’ll check with some other mailaccounts (to rule out that it’s a problem with my ISP/client), and otherwise check out the other services.
Bram
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Stichting Festival Aangeschoten Wild
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March 6, 2013 at 5:32 am
Just checked with another e-mailaccount, but the problem persists. However, when discussing the problem with a colleague, I thought of another reason. Currently, my webshop is using a HTTP-connection, whereas the payment gateway uses HTTPS. When having confirmed the payment, users are sent back to the webshop. In the process, the browser will ask if people are aware that they lose their secure connection on the redirect. Could that maybe explain this behaviour? When the ‘go back to shop’-button is hit, the first e-mail is sent, but when the page is refreshed (after accepting the redirect), the same event is triggered. Although it’s not really related to EE, you might have an idea on this too.
Thanks again,
Bram
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Josh
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March 6, 2013 at 8:07 am
Hi Bram,
I’m wondering at what point the Pronamic gateway plugin is firing the email hook. It may be doing this differently than the gateways that Event Espresso develops and supports.
One thing that may help is installing an SSL certificate, and use a plugin like WordPress https to force the return page to load as https.
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Stichting Festival Aangeschoten Wild
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March 6, 2013 at 8:34 am
Hi Josh,
I have confirmed my thoughts about the HTTP/HTTPS-problems. When the payment gateway indicates that the payment has been completed, the first e-mail is indeed sent. When I do not allow the browser to leave the secure connection (block the redirect), it remains only one e-mail. When I do allow the redirect, a second mail is delivered.
Installing an SSL certificate and offering a HTTPS conncetion in my webshop would be a great idea, but unfortunately, our server tech just left for his holiday. Should be able to get that fixed when he returns, though.
Bram
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Sidney Harrell
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March 7, 2013 at 7:54 am
It sounds like it could be a programming logic problem with the gateway. When the gateway indicates that the payment is complete, it probably sends an IPN-like message to your site to tell EE to mark the attendee as having paid. That is when the send-email routine gets triggered. Then when the customer is returned to your site, the send-email routine is triggered again. The gateway should probably be fixed to not send the email when the customer returns to the site. Unfortunately, I believe the Pronomic gateway is not one that we wrote and maintain, so you may need to contact the author.
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Stichting Festival Aangeschoten Wild
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March 7, 2013 at 8:23 am
Hi Sidney,
Indeed, the gateway I’m using is built by Pronamic. I’ll take this up with the authors, or try to fiddle around myself. Thanks for sharing your insights, though!
Bram
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