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From Email Address is Incorrect

Posted: March 11, 2020 at 2:37 pm


Sarah

March 11, 2020 at 2:37 pm

When our users register for an event, the registration email comes from a “Shipslog on behalf of Training@mainsl.com” and this is a configuration we did NOT complete. Everywhere in Event Espresso, we have the correct email address “Training@Mainsl.com”. We cannot find any help in the forums. Is there an additional plugin we need to get and if so, any recommendations?


Josh

  • Support Staff

March 11, 2020 at 3:03 pm

Hi,

There may already be another plugin installed if you’re seeing something other than what you’ve already set in Event Espresso for the From: email address. WordPress has a filter hook that allows plugins to change the email headers.

For example, does your site have a plugin activated that routes the outgoing email through an email service or sends using SMTP? If so, that plugin may have the setting you’re looking for.

The support post ‘From Email Address is Incorrect’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Josh 2 weeks, 4 days ago ago

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