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Carrie Schulstad
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February 3, 2015 at 10:57 am
WP 4.1 EE 4.4.10
How can we change/add text to the footer area of emails that are sent?
See screenshot linked here: http://cwplantfair.org/wp-content/uploads/Screen-Shot-email-response.png
I have fixed the Ticked text but do not see where to fix the footer area of the emails.
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Lorenzo Orlando Caum
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February 3, 2015 at 11:18 am
Hi, those changes can be made through the messages editor.
Go to Event Espresso –> Messages. Then locate the registration pending payment area message type and click on registrant.
The messages editor is divided up into different areas. You can make changes to the event_list area and any other areas and then save changes.
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Lorenzo
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Carrie Schulstad
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February 3, 2015 at 11:41 am
I thought I got rid of the Ticket but it is still there. Also the timing is way off and that whole line can be removed. I have edited the email template but the changes do not seem to take effect. See Screenshot:http://cwplantfair.org/wp-content/uploads/confirmation_email.png
Here is a screenshot of the email code that I changed. http://cwplantfair.org/wp-content/uploads/confirmation_email_code.png
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Carrie Schulstad
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February 3, 2015 at 11:42 am
Hi Lorenzo
I am not seeing where to change the footer of the emails in the message area at all.
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Lorenzo Orlando Caum
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February 4, 2015 at 10:36 am
Hi, the footer actually exists in the main content area. Hover over that area and then scroll down and the footer will be visible.
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Lorenzo
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Carrie Schulstad
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February 4, 2015 at 3:22 pm
There is no footer in the Main Content – see screenshot: http://cwplantfair.org/wp-content/uploads/MainContent.png
When I view that block in the Text mode there is no footer code either.
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Tony
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February 4, 2015 at 3:27 pm
Hi Carrie,
Can you check which ‘Context’ you are editing please?
You can see more about message contexts here:
https://eventespresso.com/wiki/messages-system-working-with-message-contexts/
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Carrie Schulstad
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February 5, 2015 at 10:49 am
I am editing the Primary Registrant section of the Registration Pending Payment email
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Lorenzo Orlando Caum
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February 5, 2015 at 11:21 am
Hi, were any previous edits may to that message context?
Here is a quick screencast from the messages overview screen to that message context:
http://cl.ly/2d3P150P070w/Screen%20Recording%202015-02-05%20at%2001.19%20PM.mov
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Lorenzo
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Carrie Schulstad
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February 5, 2015 at 1:27 pm
That is how and where I have been going to try to edit that message.
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Lorenzo Orlando Caum
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February 5, 2015 at 1:37 pm
Hi,
Could you go to that message template and copy out any existing customizations into a plain text document. Then click on the reset button which appears in the right sidebar area.
That should reset the template to the default.
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Lorenzo
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Carrie Schulstad
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February 5, 2015 at 2:28 pm
redacted – Event Espresso support team – LOC
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Lorenzo Orlando Caum
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February 6, 2015 at 11:34 am
Hey there,
Could you please create a temporary WordPress admin login so we can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears at the end of the form.
Again, please ensure that the temporary login works.
Thank you.
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Lorenzo
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Lorenzo Orlando Caum
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February 6, 2015 at 2:46 pm
Hi, its not appearing as there are some custom templates in use.
Go to the Messages overview screen for Event Espresso in your WP-admin. Then click on the Custom Templates tab.
The registration pending payment message type there is for one of those events so it will override the global templates which currently have your customizations.
There are two ways to fix:
1) Remove the custom template
or
2) Go to this event in the event editor and scroll to the bottom. Set it to use the global templates.
Then save changes.
Thanks
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Lorenzo
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Carrie Schulstad
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February 6, 2015 at 5:07 pm
Thank you – that fixed the problem.
I really appreciate your help Lorenzo.
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Lorenzo Orlando Caum
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February 7, 2015 at 7:14 am
You are welcome Carrie! Be sure to deactivate the temporary login and have a great weekend.
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Lorenzo
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