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First Name Is a Required Field Error

Posted: September 5, 2018 at 3:54 am


surash

September 5, 2018 at 3:54 am

I’m getting an error when i try to register for an event. I receive an error that indicates “First Name is a Required Field”. The first name is filled in correctly. I looked at a similar forum topic and tried clearing my cache but i still get the error. Here is the website link: https://www.fispalive.com/events/fispalive-nashville-2019/. Please help as registration is already open.


Tony

  • Support Staff

September 5, 2018 at 4:47 am

Hi there,

May I ask which browser you are using?

Are you getting that error on the attendee information section or the payment options section?

The reason I ask is I’ve just run a couple of test registrations on the event linked above and didn’t have any issues.


surash

September 5, 2018 at 6:08 am

I was using firefox but when i used bing i was able to register. I noticed that there is a credit card option and an invoice option. How do i get rid of the invoice option? We do not want to invoice them.


Josh

  • Support Staff

September 5, 2018 at 7:32 am

You can get rid of the invoice option by going to Event Espresso > Payment Methods then click on the Invoice item, then click Deactivate Invoice Payments.


Josh

  • Support Staff

September 5, 2018 at 7:35 am

Since you mentioned you saw the error with Firefox only, you could check to see if JavaScript is disabled in its about.config file (https://support.mozilla.org/en-US/questions/994809) or there are also browser add-ons that allow for switching JavaScript off/on. If JavaScript is disabled you’ll see errors like the one you reported.

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Updated by  Josh 2 months, 1 week ago ago

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