Support

Home Forums Event Espresso Premium Fatal Error

Fatal Error

Posted: November 30, 2018 at 5:56 am


egalanis

November 30, 2018 at 5:56 am

Hello guys,

We were doing some updates on our website and we are receiving a Fatal Error message.

We tried to redesign the tickets and add the Free Admission that we see in the error message but no luck at all.

Would it be possible to help us figure it out because it is more than a week now and we cannot make it work?

Thanks

https://childcarestudies.co.uk/events/maternity-nursing-course-ocn-level-3-4-8th-9th-of-december-2018/


egalanis

November 30, 2018 at 5:56 am

I am not a developer, however now 3rd prson who said that they are confident in event espresso failed. here is the issue

https://childcarestudies.co.uk/events/maternity-nursing-course-ocn-level-3-4-8th-9th-o


Josh

  • Support Staff

November 30, 2018 at 7:21 am

Hi,

We received the log in details you sent, but the FTP fields we’re left blank. I see that you mentioned:

I haven’t ftp because its wordpress hosting.

It appears that your site is hosted on SiteGround, and they offer sFTP access for their managed WordPress hosting.

Can you contact your host to obtain your account’s sFTP information? We can investigate further if you can forward that information via the secure form on this page:
https://eventespresso.com/send-login-details/


egalanis

November 30, 2018 at 7:41 am

Hello Josh,

There was a miss understanding the credentials are submitted.

Thanks


Josh

  • Support Staff

November 30, 2018 at 8:42 am

Hi,

Thanks for sending. From our review of your database, there’s evidence of direct database manipulation. Is that something you are aware of? For example, there are ticket IDs that point to two datetimes, where the datetimes are for separate events. It looks like someone tried to copy tickets from one event to another event.


egalanis

November 30, 2018 at 8:46 am

Nope I am not aware of it 🙁

What is the best approach to resolve it?


Josh

  • Support Staff

November 30, 2018 at 8:51 am

A best approach, as you ask, is tricky because that would indicate there are multiple approaches to fixing something that should not have happened in the first place. Do you happen to have a back up of the site’s database prior to these tickets being copied from one event to another?


egalanis

November 30, 2018 at 8:53 am

Personally, I have no idea when this even appeared. In theory, siteground keeps 30 days backup.

Should I start rolling back hoping to find the lucky date?


Josh

  • Support Staff

November 30, 2018 at 9:07 am

Ideally you would do that on a staging site.

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  Josh 1 week, 5 days ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!