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Ken Reinstein
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April 3, 2014 at 3:22 pm
I am having an issues where either our staff or people themselves are registering as husband and wife, or even just a single person and we are getting a lot of false duplications. When you register one spouse and add the second, you end up with 3 registrants. And, I several occasions where one person ends up registered 3-5 times. How can we fix this?
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Lorenzo Orlando Caum
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April 3, 2014 at 4:14 pm
Hi Ken,
By default Event Espresso will record all registrations even if a attendee/registrant clicks away and does not complete payment.
Are these extra registrations appearing separately or are they grouped together?
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Lorenzo
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Ken Reinstein
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April 3, 2014 at 5:01 pm
Our events are all set as free events, so there is no actaul payment. The do seem to be grouped together, ie. Three from John Doe, etc.
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Lorenzo Orlando Caum
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April 3, 2014 at 5:19 pm
Is a link available so I can take a look?
I’ll be using the following registrant name:
Test Test
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Lorenzo
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Ken Reinstein
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April 3, 2014 at 5:24 pm
http://www.sunhealth.org/community-education-events/ – pick an event later in the month please.
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Lorenzo Orlando Caum
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April 3, 2014 at 5:28 pm
Thanks. Please let me know how the Test Test registrations compare to the others that you are seeing.
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Lorenzo
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Ken Reinstein
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April 3, 2014 at 5:45 pm
Test Test showed up 3 times in the class. How many times did you register?
Assuming it was just once, what can we do to fix?
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Lorenzo Orlando Caum
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April 3, 2014 at 6:02 pm
Hello,
I registered once but selected three tickets. Your events allow up to 10 tickets at once.
I would set a limit which can be done on a per event basis through the event editor:
http://cl.ly/image/2u3L3I2j0P3u
Be sure to void out the “TEST TEST” registrations.
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Lorenzo
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Ken Reinstein
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April 8, 2014 at 10:42 am
How do I fix that? I just looked through the settings and didn’t see where to adjust.
I will make the limit 2 for all classes, as many register for themselves and a spouse. Is this a global fix, or do I have to adjust for each event?
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Lorenzo Orlando Caum
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April 8, 2014 at 11:13 am
Hello,
You would need to adjust this for each event and save changes.
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Lorenzo
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