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Extra 00 on ticket

Posted: April 15, 2016 at 9:14 am


jonassch

April 15, 2016 at 9:14 am

Hello,
I have an event live on Event Espresso EE4 and it has all been working well, but a client just called because the price on the ticket was added 2*00 so instead of DKK 1.015,00 it was DKK 101.500,00. The price is listed correct on invoice and the incident seems isolated to that particular order. Is there something i could do to investigate the cause, and correct the clients ticket?

Thank you


Lorenzo Orlando Caum

  • Support Staff

    •

April 15, 2016 at 11:24 am

Hello,

Was this a single ticket purchase or do you allow multiple quantities of the pricing option to be purchased?

Is there a link to the event page that we can take a look at and also, are you seeing that pricing when you go to view the specific transaction within your WP dashboard in Event Espresso –> Transactions?

—
Lorenzo

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Status: closed

Updated by  Lorenzo Orlando Caum 8 years ago ago

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