Support

April 17, 2016 at 8:47 pm

When registranat presses proceed to payment options an error message appears that says “an error has occurred, first name is a required value” (The first name has been entered….) All the values go blank and the registrant has to go through the form all over again. This is a loop that just keeps going… I’ve tried it myself on two different computers as well.

Not sure what is going on…

(In one of the edit question groups tab, where I select the questions, I have selected first name, last name, email address, and confirm email address. The checks next to first name and email address are lighter than the checks next to last name and confirm email address. Also the first name and email address box cannot be unchecked whereas last name and confirm email address boxes can be unchecked. This is probably related to required system questions).

The system was working very well…. until now and as far as I recall I didn’t make any changes…

Please help. It is truly inconvenient for my registrants to have to wade through this loop (my registration form asks for quite a bit of information) a few times because they think they are doing something wrong, only to get frustrated after about the 4th time through …