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KimL
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January 4, 2024 at 3:54 pm
We have had a recent issue when people are trying to register for our upcoming courses, it won’t let them “add to event cart”. I can actually work around this by adding it to the event cart from the “Register for Courses” page where we have a list of our courses, rather than clicking on the individual event and going to the event page to add to cart.
Our website is http://www.laudenslagerseminars.com/register-for-seminars/ if that helps.
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Tony
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January 4, 2024 at 5:46 pm
Hi there,
I am able to add events to the cart from the single event pages.
Are the reports you are getting for this on mobile or desktop?
You mentioned you can work around this, so are you able to reproduce the issue yourself? If so, what steps and what does it show on the page?
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KimL
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January 11, 2024 at 11:22 am
I was able to replicate the issue, but it seems to be resolved now. I will just have to let you know if the issue continues. I was able to get it to work now on both mobile and desktop.
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KimL
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January 11, 2024 at 12:01 pm
Actually, some events are still doing it. When I go to any of our spring retraining events, and try to add a ticket to the cart, instead of the box popping up saying it has been added to the cart I just get a green box outline with nothing in it. I don’t see an option here to upload a screenshot, but I can if that’s an option.
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Rio
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January 11, 2024 at 5:08 pm
Can you send the EVENT URL here. instead of screenshot, you can use loom to replicate the problem and send the video URL to us.
https://loom.com/
You can also mark your reply as private. Then please send your log-in details and we will try to replicate the issue on our end too.
https://eventespresso.com/send-login-details/
thanks
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KimL
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January 13, 2024 at 12:54 pm
This reply has been marked as private.
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Rio
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January 14, 2024 at 8:57 pm
This reply has been marked as private.
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KimL
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January 14, 2024 at 9:01 pm
I’m not sure what staging means…
kimlaudenslager.com and laudenslagerseminars.com are the same site. We got a new domain name and they should redirect.
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Rio
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January 14, 2024 at 11:01 pm
This reply has been marked as private.
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