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Events backend not showing Event start date or on sale date

Posted: January 31, 2019 at 1:57 pm


Circle 4 Parents

January 31, 2019 at 1:57 pm

see picture here of what I mean

https://drive.google.com/open?id=1HyFr8Pf4K13ZGqeGbVzodn0bEI5xWR8M


Josh

  • Support Staff

January 31, 2019 at 2:10 pm

Hi,

That’s an indication that the dates are not saving or aren’t saved to the correct format. Are there any events that have dates shown there?


Circle 4 Parents

January 31, 2019 at 2:26 pm

no there isn’t. but when I open the events the dates show correctly.

a few weeks ago we had to go to an older version of our website due to a virus and that is when they stopped showing those dates I believe.


Tony

  • Support Staff

February 1, 2019 at 3:57 am

When you say you went back to an older version, what/how was that done?

I’m guessing you reverted to a backup but with the above, where only some of the database tables restored?


Circle 4 Parents

February 1, 2019 at 11:02 am

yes i had to revert to a backup.

but i imported everything in that was new since the backup was made. and made sure all the settings were the same.


Josh

  • Support Staff

February 1, 2019 at 2:09 pm

One way to troubleshoot this would be install the Health Check plugin. The Health Check plugin is featured on the WordPress > Plugins > Add New > Featured page of your site.

After Health Check is installed you go to WP → Dashboard → Heath Check → Troubleshooting. There you’ll Enable Troubleshooting Mode, then once that’s activated you’ll reactivate Event Espresso only via the Health Check’s Dashboard page. At that point, you go to edit an event, then save, then check the event list to see if the date for that event begins to show again.


Circle 4 Parents

February 4, 2019 at 2:21 pm

no it did not show up


Josh

  • Support Staff

February 4, 2019 at 8:38 pm

I checked the site, and the dates are also missing on the front end. For example for the event on Feb 19:

https://slack-files.com/T02SY781D-FFYB2GA21-40f56821c6

Do you (or can you set up) a staging site for troubleshooting this? If not, maybe you can send a copy of a few tables from the current database (we only need the _esp_datetime, esp_ticket, and _post tables). You could send that to “support” at eventespresso.com and we can take a look to see if the database tables have the dates in the correct format.

If the data is in the correct format, then my guess is there’s some code on your site that’s having the effect of preventing the dates from being displayed.


Circle 4 Parents

February 5, 2019 at 1:51 pm

is there anyway i can make an account for you guys to look into it?

because on the calender the event shows up correctly


Josh

  • Support Staff

February 5, 2019 at 2:32 pm

We generally do not advise troubleshooting on a live site. If that’s your only option, we can take a look at the admin if you can complete the form on this secure page:

https://eventespresso.com/send-login-details/


Josh

  • Support Staff

February 6, 2019 at 10:01 am

Hi,

We received the form, but I’m afraid the credentials you sent do not allow access. The password for the wp-admin is incorrect, and the FTP server URL also appears to be incorrect. If you can verify the credentials first, then send them, that will help avoid delays.


Circle 4 Parents

February 6, 2019 at 6:29 pm

okay let me try again


Josh

  • Support Staff

February 7, 2019 at 8:32 am

Thanks for sending the correct information, I was able to log in.

Here’s what I found:

https://slack-files.com/T02SY781D-FG0Q7E5RR-62b47d1449

So the reason dates are not displaying on your site in some places is because dates require a format, and currently your site’s date and time formats are set to an empty string.

You’ll need to set each of those options to use valid date & time formats, respectively.


Josh

  • Support Staff

February 7, 2019 at 8:33 am

The above settings are found in WordPress > Settings > General.


Circle 4 Parents

February 7, 2019 at 3:25 pm

oh okay. yea we did that because we didn’t want the dates showing on the blogs. okay i guess i will have to see if there is another way to get rid of the dates on the blogs


Josh

  • Support Staff

February 7, 2019 at 3:56 pm

Some themes will provide an option to remove the display of dates, or the dates can be hidden with CSS.

The support post ‘Events backend not showing Event start date or on sale date’ is closed to new replies.

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Updated by  Josh 6 months, 2 weeks ago ago

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