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Event Sorting, undeletable tickets

Posted: March 2, 2015 at 1:56 pm


Jesse

March 2, 2015 at 1:56 pm

When I sort events in the Admin, they never seem to sort correctly, especially when sorting by Event Start?

For example, right now, instead of sorting chronologically, it’s sorting in this order:

  • March 2, 2015 8:00 am
  • March 18, 2015 8:00 am
  • March 19, 2015 8:00 am
  • August 18, 2014 8:00 am
  • March 2, 2015 8:00 am

After an event with multiple tickets for different times ends, you can’t delete old tickets. Is this just part of functionality?

Thanks, looking forward to replies!


Tony

  • Support Staff

March 3, 2015 at 2:44 am

Hi Jesse,

Which version of Event Espresso are you using?

After an event with multiple tickets for different times ends, you can’t delete old tickets. Is this just part of functionality?

Can you explain this further please?

You want to delete tickets from within an event that has ended or remove registrations for that event?


Jesse

March 3, 2015 at 7:09 am

I’d like to delete tickets from within an event that has ended.
As for which version, I’m using EE4.4.5.


Tony

  • Support Staff

March 3, 2015 at 7:43 am

I’m guessing that’s EE4.4.5.decaf

I’d like to delete tickets from within an event that has ended.

You can not delete tickets that have registrations applied to them, this would have a ripple effect throughout the plugin as the registrations are associated to the ticket.

I would recommend you need to create a new event and use that rather than attempting to reuse previous events for new registrations.


Jesse

March 3, 2015 at 8:18 am

That’s fine enough.
What about the sorting issue?


Tony

  • Support Staff

March 4, 2015 at 5:02 am

On the latest version of Event Espresso Decaf (4.4.10.decaf) and Premium (4.6.13.p) I can not reproduce this.

By default the events are sorted by ID, have you clicking on the ‘Event Start’ title to sort by? – http://take.ms/I3q9J


Jesse

March 4, 2015 at 7:18 am

Yup, this is what I’m getting


Jesse

March 4, 2015 at 7:19 am


Sorry, entered the wrong URL


Tony

  • Support Staff

March 4, 2015 at 10:00 am

Hmm, what status is each of those events?

Starting from the top down are they active, upcoming, expired etc.


Jesse

March 4, 2015 at 10:18 am

-Active
-Upcoming
-Upcoming
-Inactive
-Active


Jesse

March 6, 2015 at 7:16 am

Anything?


Tony

  • Support Staff

March 6, 2015 at 8:53 am

I can not re-produce this this using the latest versions of Event Espresso or 4.4.5.

I have re-created your events as best I can with the info provided but the order is correct when I sort by Start Date. As I can not reproduce this I suspect this is due to a plugin or theme conflict.

You can try disabling all plugins and retesting. I would also recommend updating to the latest version of Event Espresso to do so you’ll need to purcahse a support/update license available here:

https://eventespresso.com/pricing/?ee_ver=ee4

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