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Event Setup with Multiple Ticket dates

Posted: March 24, 2019 at 4:53 am


lakehume

March 24, 2019 at 4:53 am

I have setup my Event which is 4 individual cycle rides on the same day but at different start times. Do I need to setup three date times if I have three different tickets that are on sale at different days. I have taken a snippet of the page but can’t see where I can show you this.


Tony

  • Support Staff

March 25, 2019 at 8:18 am

Hi there,

For screenshots you need to host the image somewhere and post the link here for us to view, for example, you can use the sites media library, upload the image and post the URL here.

We also have some other methods here:

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

However, to answer your question it depends on how you want registrations to work.

You can have a single datetime but EE will only show that datetime (including event start/end) as the event itself (your ticket name can show the start time for each individual ticket). Assuming each races has X number of spaces available, you’d then use the ticket limits on each individual ticket to monitor registrations.

If you want EE to list out the start times as it does with datetimes, you’ll need 4 datetimes and then assign each individual ticket to each specific datetime.

Both with work it just depends how much control you want of the registrations.

Are you checking registrants into EE on arrival or just using the event for registration?


lakehume

March 25, 2019 at 3:15 pm

Tony here are the Events so far for next year. Am I setting this up correctly?
We have different prices from different dates and I have the donations appearing on those same dates. Can I just have the donations once on the screen and have them appear on the 01 Aug 2019 and have them finish on the ride day 22 Feb 2020?

https://lakehumecyclechallenge.com.au/wp-content/uploads/2019/03/LHCC-Setup-Family-Ride-2020.png

https://lakehumecyclechallenge.com.au/wp-content/uploads/2019/03/LHCC-Setup-2020-Family.png
https://lakehumecyclechallenge.com.au/wp-content/uploads/2019/03/LHCC-Setup-2020.png


Tony

  • Support Staff

March 25, 2019 at 6:05 pm

Focusing on the donation event for a little, do you need individual datetimes for those donations?

What you could do is have 4 datetimes:

126 km GRANYA GRIND EARLY BIRD (2019-08-01)
126 km GRANYA GRIND (2019-11-02)
126 km GRANYA GRIND (2020-02-22)
Donations

Then have your tickets setup using those so and just have 1 set of donation tickets all assigned to the donation datetime.

However, looking over your other events I’m guessing you’re allowing users to purchase multiple tickets for a group, say 3 x 126 km GRANYA GRIND (2019-11-02) and 2 x Donate $50 tickets are selected do you need to collect info for each of the 3 126km tickets?


lakehume

March 25, 2019 at 8:20 pm

Tony,
I am using the Multiple Ticket plugin. Yes we require the info for all ticket holders in case of an accident.I want to have the Event Date times as shown and as each date time expires the next is visible with Donations also showing. I have the CSS to allow the current event date times to show and once expired are hidden. I understand the 4 Date times as above, do I then create tickets for each date times with donations ticked.


lakehume

March 25, 2019 at 8:37 pm

Is this correct the way I have set it up. I made the Donations from 01 aug 2019 till the 22 feb 2020.
https://lakehumecyclechallenge.com.au/wp-content/uploads/2019/03/Granya-Grind-Donations.png


Tony

  • Support Staff

March 26, 2019 at 12:15 pm

I am using the Multiple Ticket plugin. Yes we require the info for all ticket holders in case of an accident.I want to have the Event Date times as shown and as each date time expires the next is visible with Donations also showing.

There isn’t a multiple ticket plugin, you can have multiple tickets within a single event (like you do in this event) but I’m assuming you mean the Multi Event Registration add-on which allows you to add tickets from multiple events into a ‘cart’ then proceed to checkout.

If you require info for every registrant then ‘donation’ tickets in the way you have them set up may not work as if a user selects those tickets you’ll need to enter details for those tickets also.

With EE you have the option to collect info for the ‘Primary registrant’ only, or all ticket selections, so if donations are their own tickets they will require all of the same details as all of the other tickets.

I’m guessing you don’t want that?

Is this correct the way I have set it up. I made the Donations from 01 aug 2019 till the 22 feb 2020.

In the screenshot you have 3 donation datetimes, do you need those as individual datetimes? What I referred to above was creating a single donations datetime, then have all of your donation tickets assigned to that datetime, would that not work?

Note what I mentioned above means that this setup may not work for you and if that’s the case, you’d need donations to be combined into the tickets themselves, for example:

126 km GRANYA GRIND EARLY BIRD = $75 ticket
126 km GRANYA GRIND EARLY BIRD + $10 donation = $85 ticket
126 km GRANYA GRIND EARLY BIRD + $20 donation = $95 ticket
126 km GRANYA GRIND EARLY BIRD + $50 donation = $125 ticket

The user then select 1 of those tickets for each person they want to register onto.


lakehume

March 26, 2019 at 8:33 pm

Tony,
Yes that’s correct. I mean the Multi Event Registration add-on which allows you to add tickets from multiple events into a ‘cart’ then proceed to checkout. We used the same thing for this years event. The Donation entries I have allow the Participant to select the ride and then select a donation. When they fill out the rego form they can tick the box saying use the information for Primary Registrant. That way we know who donated. Why won’t this work???the current way I have it setup?
We need to have ALL Participants who enter in case there is an accident. On a different issue I was told to contact Codeable.io but they are unable to help with the Bib Numbering tool we require. They could number the CSV report with a number when people register but they can’t develop your APP that we use to Check In Participants. We need the App to generate an individual number from 0001 upwards so we know if there is an accident who that person is and their Emergency Contact person to notify.
Have I now set these up correctly?
https://lakehumecyclechallenge.com.au/wp-content/uploads/2019/03/Donations-Setup-LHCC-2020.png

https://lakehumecyclechallenge.com.au/wp-content/uploads/2019/03/Ticket-setup-donations-LHCC-2020.png

Ray


Tony

  • Support Staff

March 28, 2019 at 5:07 am

Why won’t this work???the current way I have it setup?

I said it may not work, as if you didn’t want to collect the additional details there would be no way to prevent it.

We need the App to generate an individual number from 0001 upwards so we know if there is an accident who that person is and their Emergency Contact person to notify.

You need the Mobile app to generate the Bib number? If so, why do you need the mobile app to do it rather than server side with EE?

Have I now set these up correctly?

The way you have it no, is how I would set it up based on what you’ve posted above.


lakehume

March 28, 2019 at 5:25 am

Tony,
We need a bib numbering tool just like we had when we were with Active. Their App when we used it to check them in told us the participants Bib Number. Codeable.io are able to use the CSV report to generate the Bib Number but that would mean we would have to run a report on the computer and this would be like going back to our Manual days of checking in participants. We would be checking them in on your App and then looking for a number next to their name which would take too long to check people in.
The way you have it no, is how I would set it up based on what you’ve posted above.??????
So what way should I set this up so that it is not confusing to Registrants> Your comment above this does not make sense???


Tony

  • Support Staff

March 28, 2019 at 5:53 am

We need a bib numbering tool just like we had when we were with Active. Their App when we used it to check them in told us the participants Bib Number. Codeable.io are able to use the CSV report to generate the Bib Number but that would mean we would have to run a report on the computer and this would be like going back to our Manual days of checking in participants. We would be checking them in on your App and then looking for a number next to their name which would take too long to check people in.

Ah, ok.

So you don’t need the App to generate the bid code but you do need it to display it.

Currently, I don’t think there is a way to do this, but I’ll check with the developers to confirm.

The way you have it no, is how I would set it up based on what you’ve posted above.??????
So what way should I set this up so that it is not confusing to Registrants> Your comment above this does not make sense???

I simply answered your question (with a typo, now fixed):

Have I now set these up correctly?

The way you have it now, is how I would set it up based on what you’ve posted above.

So the datetime/ticket setup is how I would have it based on what you have posted so far. I’m sorry if that doesn’t make sense, but I’m not really sure how else I can answer that?

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Updated by  Tony 3 months, 3 weeks ago ago

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