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Event Reports Discrepancy

Posted: March 8, 2018 at 4:26 pm


PaulB23

March 8, 2018 at 4:26 pm

I am having an odd issue with resolving a discrepancy in how EE reports ticket sales for an event.

The registration report (as a CSV file) states a figure in the ‘Amount Paid’ column which doesn’t match up precisely with what a report downloaded from PayPal has.

Equally, the ticket counter on the event page itself doesn’t seem to correspond to any of the other reports. I seem to have 3 differing sources.

EE Version: 4.9.58.p


Josh

  • Support Staff

    •

March 9, 2018 at 8:15 am

Hi PaulB23,

May I ask is the site in question using PayPal Standard or PayPal Express?


PaulB23

March 13, 2018 at 6:37 am

This is PayPal Express.


Josh

  • Support Staff

    •

March 13, 2018 at 1:03 pm

Thanks for clarifying. Can you send the relevant information and temporary access to the site via the secure form on this page so we can investigate further?

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Updated by  Josh 6 years, 1 month ago ago

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