Support

Home Forums Event Espresso Premium Event Reports Discrepancy

Event Reports Discrepancy

Posted: March 8, 2018 at 4:26 pm


PaulB23

March 8, 2018 at 4:26 pm

I am having an odd issue with resolving a discrepancy in how EE reports ticket sales for an event.

The registration report (as a CSV file) states a figure in the ‘Amount Paid’ column which doesn’t match up precisely with what a report downloaded from PayPal has.

Equally, the ticket counter on the event page itself doesn’t seem to correspond to any of the other reports. I seem to have 3 differing sources.

EE Version: 4.9.58.p


Josh

  • Support Staff

March 9, 2018 at 8:15 am

Hi PaulB23,

May I ask is the site in question using PayPal Standard or PayPal Express?


PaulB23

March 13, 2018 at 6:37 am

This is PayPal Express.


Josh

  • Support Staff

March 13, 2018 at 1:03 pm

Thanks for clarifying. Can you send the relevant information and temporary access to the site via the secure form on this page so we can investigate further?

The support post ‘Event Reports Discrepancy’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 3 months, 1 week ago ago

Topic Tags

Tagged: 

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!