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TFA
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May 10, 2021 at 9:52 am
Client was previously receiving emails with registration details from each event signup.
Troubleshooting included install WP-Mail-SMTP with SendinBlue. Confirmations are verified to registrants (both in delivered emails and in Sendinblue dashboard) but NO signs of the Confirmation email to the EE admin [CO_EMAIL]. Also tried a different email address for the CO_EMAIL.
WordPress Version: 5.7.1
PHP Version: 7.3.12
MySQL Version: 5.7.26
Event Espresso Version: 4.10.11.p
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Tony
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May 11, 2021 at 5:02 am
Hi there,
Just to confirm, are you referring to the ‘Registration Approved’ message type?
If you go to Event Espresso -> Message -> Message activity, can you see the Event Admin contact for Registration Approved listed there?
You’re looking for something like this: https://monosnap.com/file/m5FZ4a635IXIeA6PHmGnvUkmSmerfz
If you only see the Registrant (and/or possibly ‘Primary Registrant’) for that message type, has the Event Admin context been disabled?
If you are using the global templates you can check in Event Espresso -> Messages -> Default message Templates.
Find the Registration Approved message type and confirm that both the ‘Event Admin’ and ‘Registrant’ links are not greyed out.
This is how it would look by default: https://monosnap.com/file/zulPWqV6TVd6GDHhAKqYS8LOy8HxYU
If using a custom message template you go to the Custom message Templates tab and find your custom template there, then do the same.
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