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Event Registration Details – email and other receipt documents not receiving

Posted: October 19, 2015 at 4:01 pm


Skye

October 19, 2015 at 4:01 pm

Good afternoon.

We last received a Event Registration Details e-mail on September 11. I’ve reviewed forum notes and don’t find anything that talks about why e-mails might have just stopped being sent. Any suggestions? Thank you.


Tony

  • Support Staff

    •

October 20, 2015 at 2:45 am

Hi Skye,

Issue with emails are usually due to server issue, Event Espresso itself doesn’t actually send emails, it passes the email to WordPress (wp_mail) which then passes it on to your server (which can do any number steps from there).

However I would start by testing normal emails can be sent from your site, try using the check email plugin to send a test email, do you receive that email?

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Updated by  Tony 8 years, 7 months ago ago

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