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Dymedropp113
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August 26, 2021 at 10:59 am
I have set up spectator tickets to go to a specific page on my website. I had to make the page private for a bit and now need it live again, but the tickets are no longer showing up. How do I get them back? They have been updated in the events section of Event Espresso.
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Tony
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August 27, 2021 at 6:40 am
Hi there,
Can you add a link to the page which no longer shows the tickets, please?
Is that page using the ticket from the ‘spectator’ event on your site?
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Dymedropp113
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August 27, 2021 at 7:12 am
Thank you Tony!
Yes it is the spectator event.
Here is the link: https://shamrockcupclassic.com/spectators/
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Tony
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August 27, 2021 at 7:48 am
Hmm, yeah there is literally no content being output there.
Which shortcode are you using on that page right now?
For the spectators event I’m viewing, the shortcode on the above page should be:
[ESPRESSO_TICKET_SELECTOR event_id=422]
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Dymedropp113
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August 27, 2021 at 8:28 am
Where do I check that?
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Dymedropp113
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August 30, 2021 at 10:37 am
When I click on the shortcode next to permalink inside the event the correct shortcode is already there. When I click on permalink the tickets show up on the spectator page. When I go the actual spectators page on my website, the tickets are not showing up. What am I missing?
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Tony
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August 31, 2021 at 12:15 pm
Where do I check that?
The spectator page, is a standard WordPress page so to edit that go to Dashboard -> Pages and find the spectator page there, then see which shortcode (if any) is used in the content section.
Another option is to view the spectator page on the front end whilst logged in and click the ‘Edit Page’ button in the admin bar at the top.
When I click on the shortcode next to permalink inside the event the correct shortcode is already there.
That’s showing you the shortcode to use to pull in the ticket selector for that specific event elsewhere on your site.
Copy that shortcode and put it on your ‘spectator’ page.
When I click on permalink the tickets show up on the spectator page.
Clicking the permalink within the event editor?
If so you are viewing the single Event Espresso event output there, which should always contain you event information (depends on your settings what actually shows).
When I go the actual spectators page on my website, the tickets are not showing up.
That spectator page, is a page created completely outside of Event Espresso, it is technically nothing to do with Event Espresso at all so it needs a shortcode added to it to display the tickets on it.
Edit the specctator page (not the Event, the page in Dashboard -> Pages) and add the shortcode from the event you mentioned above to that page, it should then show the tickets.
May I ask why you are using a separate landing page and the single EE event output? (Just checking its thats expected)
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