Support

Home Forums Event Espresso Premium event install with wordpress 3.6.1 – fatal error!

event install with wordpress 3.6.1 – fatal error!

Posted: October 4, 2013 at 8:36 am


Freddie Walker

October 4, 2013 at 8:36 am

followed the read me to the letter and got:
Fatal error: Out of memory (allocated 35913728) (tried to allocate 7680 bytes) in /websites/123reg/LinuxPackage23/th/ep/ho/thephotographyschool.com/public_html/thephotographyschool/wp-admin/includes/file.php on line 110

After giving my host detailed forum advice like example:

1. Try adding this line to your wp-config.php file:
define(‘WP_MEMORY_LIMIT’, ’64M’);
2. If you have access to your PHP.ini file, change the line in PHP.ini
If your line shows 32M try 64M:
memory_limit = 64M ; Maximum amount of memory a script may consume (64MB)
3. If you don’t have access to PHP.ini try adding this to an .htaccess file:
php_value memory_limit 64M
4. Talk to your host.

They sent me as follows:

Unfortunately, after multiple attempts, the out of memory error is still encountered. I have disabled all of the other active plugins in order to free the memory and the same result was obtained.
My advice is to contact the plugin developer and ask them to provide you the resource requirements for the application.

Now I’m here wondering who is passing buck!
Apparently my server has 128MB memory!


Tony

  • Support Staff

October 4, 2013 at 8:50 am

Hi Freddie,

If you try on the site currently do you still get the same ‘allocated’ number?

Out of memory (allocated 35913728)

That number equates to roughly 32MB of memory.

It is your host which determines your allocated memory.
All of the methods above can be overridden by your host.

Event Espresso recommends a minimum of 64MB but thats not to say it will not run on less. (32MB is rather low)

Are you speaking directly with the support staff from the hosting company or a re-seller?


Freddie Walker

October 4, 2013 at 8:59 am

the host’s direct support team

1 response wrote: I have now renamed the .htaccess file to htaccess.txt and added info.php on public_html

If you’ll access http://thephotographyschool.com/info.php/ and search on the page for ‘memory_limit’ you’ll see that you currently have 128mb and therefore, the suggestions mentioned are not applicable.

another response:
I have now set memory limit within the wp-config.php file to 64MB.

they say they have tried everything and sent me here with the advice:
My advice is to contact the plugin developer and ask them to provide you the resource requirements for the application.
hence I’m here


Josh

  • Support Staff

October 4, 2013 at 12:33 pm

The resource requirements can vary, but we recommend a minimum of 40MB of available memory. Does it continue to throw this error:

Fatal error: Out of memory (allocated 35913728) (tried to allocate 7680 bytes) in

The support post ‘event install with wordpress 3.6.1 – fatal error!’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso