Support

June 11, 2014 at 5:02 am

Hello,

Shortcodes are working well on posts/pages but i need to work all the shortcodes in my product pages.

Let me know, how can it possible to fix.

Thanks.

Support Staff

June 11, 2014 at 6:46 am

Hi Carol,

EE4 is vastly different from EE3 and as such use different shortcodes.

Can you tell me which shortcode are you trying to use currently please?

June 11, 2014 at 6:46 am

Hi,

So the shortcodes are functioning ok on normal posts and pages? Are you product pages a custom post type?

If so which shortcodes are you trying to use there?

June 11, 2014 at 7:17 am

Hello,

Single product page link where i want to use the shortcode: http://www.carolsurbey.com/shop/workshop/the-power-of-she-workshop-series-the-secrets-of-she-your-personal-journey-of-healing/ (Want to use the code in the book now tab)
I am trying to use this shortcode [ESPRESSO_TICKET_SELECTOR event_id=”your_event_id”].

Thanks.

Support Staff

June 11, 2014 at 7:34 am

Currently the shortcode in use is:

[ESPRESSO_EVENT_REGISTRATION event_id=”3176″]

Which is not a valid EE4 shortcode, can you change that shortcode to be:

[ESPRESSO_TICKET_SELECTOR event_id=”3179″]

So we can see the output from that please?

June 11, 2014 at 8:12 am

Hello,

I have used the [ESPRESSO_TICKET_SELECTOR event_id=”3176″] code and it shows nothing on the book tab.

Please, check.

https://eventespresso.com/send-login-details/

Support Staff

June 11, 2014 at 2:26 pm

Hi Carol,

Would it be possible for you to send temporary login details so we could take a look at this please?

Is so please send via:

June 11, 2014 at 3:52 pm

I have send the wp-login details as per as request. Please, fix the issue ASAP.

Thanks.

June 12, 2014 at 12:09 am

9 hours have been passed after my last reply but i don’t get any reply form the concern dept./person who are handling this issue.

Please, fix this issue.

Thanks.

June 12, 2014 at 1:07 am

Hi,

Thank you for the login details. I ran a test on your site and changed the shortcode slightly (removed the spaces before and after the = sign). This did not work.

I installed your theme (my copy), Woocommerce and the WooCommerce Custom Product Tabs Lite plugin on my test installation.

The shortcode works fine – http://take.ms/IetCG

As such you may need to run a full troubleshooting diagnostic to find out what is causing the issue. I would start by disabling all other plugins except Woocommerce, the WooCommerce Custom Product Tabs Lite and Event Espresso. Then test that it works as intended.

If so, start re-activating each plugin one by one, testing the shortcode each time.

June 12, 2014 at 1:30 am

Hi,

My apologies, it in fact did not work.

There is an issue in 4.2.5 that is stopping it from working, but in my stupidity I tested on a version that has not yet been released where it works just fine.

As this version is not due for release for a while, we will look into the issue further and see if there is a fix that can be easily applied to your version.

Sorry for the confusion. There is no need to do the troubleshooting now, please just bear with us.

June 12, 2014 at 1:53 am

Hi,

OK, I’ve added a temporary fix to the plugin on your site that seems to have resolved this. Please let me know if you are still having issues.

June 12, 2014 at 3:06 am

Hello,

I have checked and created another two events and it works well when i am logged in the site. When i am going to checkout without logged in from another browser then it is shown error message (An error has occurred:
Your form data could not be applied to any valid registrations.
SNGPGCHC-DSNGPGCHC-PROATTINF-1264 – See more at: http://www.carolsurbey.com/registration-checkout/?ee=_register#sthash.cxsvAZV3.dpuf).
For this reason, the transaction is not complete.

Please, fix this.

https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/

Support Staff

June 12, 2014 at 3:19 am

Hi Carol,

The reason for this is due to the site caching Event Espresso critical pages.

You’ll need to set W3 Total Cache to not cache EE4 pages. We have a guide on how to do this available here:

W3 Total Cache does not server Logged in users cached pages by default, which is why it works correctly when logged into the site, but not otherwise.

June 12, 2014 at 4:54 am

Hello,

I have fixed to problem to fix and configure the cache plugin. But, i have found another problem. In the Please select your method of payment: the logo of invoice, paypal etc not shown.

Still, i am try to fix the issue. If you have any suggestion to fix this let me know

Thanks

Support Staff

June 12, 2014 at 5:04 am

If you go to Event Espresso -> Payment Methods.

Open up one of the Payment Methods (lets say Invoice), make no changes and save.

That will then force a recheck of the Gateway images.

Are they then displayed?