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OutflixMemphis
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January 2, 2016 at 2:50 pm
WordPress 4.4
Theme Avada 3.8.8
Event Espresso 4.8.28
No Cache-ing Plug-in
Website – http://outflixfestival.org
Browsers used Google Chrome, Firefox and Safari
I’m having trouble with event registration. After selecting the number of tickets and adding them to the Event Cart, the popup displays showing the correct number of tickets in the event cart. However, when clicking on “Continue to Registration” or “View Event Cart” the user receives the error that they have nothing in the event queue.
I have tried deactivating all other plugins and still received the same error. I have tried clearing the browsers cache and still get the same error.
When I am logged in to our site as site administrator, the registration works fine. However, when I am not logged in I receive the error. I double-checked and “Force Login for registrations” is set to No. Auto Create users with registration is to No. (I have also tried it with it set to Yes and receive the same error.)
I have two event on our site. I am receiving the same error on both events when not logged in.
– http://outflixfestival.org/events/outflix-at-theatre-memphis/
– http://outflixfestival.org/events/outflix-at-the-brooks-boulevard/
I have read through other posts regarding this error and other post regarding the Avada theme. I downloaded and activated the Event Espresso Requirements Check plugin and received no errors. I don’t know where else to check or what next steps to take to trouble shoot.
Please help. Both of these events are supposed to be live at this time.
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Tony
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January 4, 2016 at 3:42 am
Hi Jeff,
The headers on your site show your site is being cached (http://take.ms/4hhW9) as you mentioned you are not running and caching plugins it it like your host is running server side caching.
Which host are you using?
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OutflixMemphis
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January 4, 2016 at 7:30 am
I believe that our site is being hosted by GoDaddy. Directly under the Dashboard is GoDaddy Managed WordPress Support. Should I install a caching plugin and set the pages as exclusions as suggested in forum posts. Would that override the server side caching?
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Lorenzo Orlando Caum
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January 4, 2016 at 7:52 am
Hi Jeff,
Adding another caching plugin would not help here. Please see the solution shared in this support post:
https://eventespresso.com/topic/incompatible-with-godaddy-managed-wordpress-hosting/
—
Lorenzo
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OutflixMemphis
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January 4, 2016 at 8:23 am
Thank you, Lorenzo.
I just got off the phone with GoDaddy support. Lisa said that they don’t have an option to turn off caching for individual pages, but that I can turn off caching for the entire site. These are the steps she gave me.
1. If no php.ini file exists on the hosting account; create one
2. Edit the php.ini file and add apc.enabled = 0
3. Flush the cache on the Managed WordPress account. You may need to kill PHP processes before the new .ini file is read – this can be done with a script
4. Using the phpinfo file check to see the value was taken (protip: Ctrl+F and look for apc.enabled, it should say ‘Off’)
5. Great Success!
I haven’t been able to try either solution yet. I don’t have the GoDaddy account information for our site. (I was given this site to manage, kind of, “Here you do this.”) I am waiting for the previous “site admin” to forward me the account information so that I can.
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Josh
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January 4, 2016 at 9:51 am
Hi Jeff,
Either solution should work, the important thing is the caching must be disabled before you try to use Event Espresso.
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