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Event Espresso deactivated with errors creating database

Posted: June 8, 2016 at 11:08 pm


Felicity Cooper

June 8, 2016 at 11:08 pm

Hi, We have an active event running and just got the message:
There were errors creating the Event Espresso database tables and Event Espresso has been deactivated. To view the errors, please enable WP_DEBUG in your wp-config.php file.

How do we do this????
Thanks in advance


Tony

  • Support Staff

June 9, 2016 at 1:48 am

Hi Felicity,

Usually that error means your host has prevented your sites db_user from creating new tables, it can read/edit the current tables but not create new ones.

Can you create a ticket with your host and ask them to confirm if you database user has the correct privileges to create tables?

To activate WP_DEBUG you need to open up the wp-config.php file on your server.

To do that you will need either FTP or some kind of File Manager access on your server.

Do you have access to either?

You basically edit wp-config.php and add:

define( 'WP_DEBUG', true );

Above the line that says:

/* That's all, stop editing! Happy blogging. */

However editing that file incorrectly can stop your site from working so if you are unsure you can send FTP login details over to us and we can activate it for you, to do that you can use this form:

https://eventespresso.com/send-login-details/

(Note that WP_Debug enables all error reporting so when you next view the site you may see multiple warnings/notices etc everywhere, it depends on your theme/plugins if this happens)

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