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Michael Mansell
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February 20, 2014 at 9:07 am
Hello,
I was having an issue yesterday when trying to export to excel all of the attendee info after last weekend’s event for my financial meeting this morning and every time it only exported the header line in the excel file.
So I noticed that the Multi-registration plugin was outdated so I updated it and now I have an error at the top of my website:
Warning: session_start() [function.session-start]: open(/home/content/77/2855477/tmp/sess_jmm54rm8dd26hbm7i9rmejvks5, O_RDWR) failed: No such file or directory (2) in /home/content/77/2855477/html/whatzitworth/wp-content/plugins/event-espresso/espresso.php on line 55
I’m also getting an error in the excel file now when I try to export.
The website is http://Whatzitworth.org
Running the latest stable version of espresso and wordpress 3.6.1
Everything went really smooth at the event last weekend but now these errors. I have checked everything on my server and it all seams to be an issue with Event Espresso. Please help.
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Michael Mansell
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February 20, 2014 at 9:08 am
Registration page: https://whatzitworth.org/ticket/
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Lorenzo Orlando Caum
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February 20, 2014 at 9:16 am
Hi Michael,
Do you have WordPress debugging enabled on your site?
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Lorenzo
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Michael Mansell
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February 20, 2014 at 9:21 am
I don’t know what that is.
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Michael Mansell
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February 20, 2014 at 9:23 am
Ok, I just enabled it in wp-config file. So yes I do now.
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Michael Mansell
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February 20, 2014 at 9:24 am
crap, now there are error messages all over my site! Please help
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Lorenzo Orlando Caum
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February 20, 2014 at 9:26 am
Hi Michael,
Could you please add the following towards the middle of your wp-config.php file?
define('WP_DEBUG_DISPLAY', FALSE);
@ini_set('display_errors', FALSE);
If you are not familiar with that file, then please send a temporary SFTP or FTP login through this secure link:
https://eventespresso.com/send-login-details/
I’ll then apply this change from my end for you. Thanks!
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Lorenzo
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Lorenzo Orlando Caum
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February 20, 2014 at 9:28 am
Debugging should be off for a live/production site.
Please see my earlier message:
https://eventespresso.com/topic/event-espresso-attendee-export-and-session-issue/#post-81567
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Michael Mansell
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February 20, 2014 at 9:28 am
Ok, added. Error messages are gone now. 🙂
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Michael Mansell
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February 20, 2014 at 9:29 am
Ok, how about the export issue? This is all I get: https://www.dropbox.com/s/ze3qqaqub2ksxxu/Screenshot%202014-02-20%2009.29.32.png
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Michael Mansell
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February 20, 2014 at 12:43 pm
Do you have solution for me?
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Lorenzo Orlando Caum
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February 20, 2014 at 4:10 pm
I looked at your screenshot and no information is appearing. Is there an error message that is displayed or is it just downloading as an “empty” excel spreadsheet?
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Lorenzo
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Michael Mansell
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February 20, 2014 at 4:12 pm
No error, just empty spreadsheet. I would be happy for you to login and test it to help me get this fixed. I really need to find a resolution today for my boss.
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Lorenzo Orlando Caum
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February 20, 2014 at 4:14 pm
Could you please create a temporary login?
Then send it securely through this link:
https://eventespresso.com/send-login-details/
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Lorenzo
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Michael Mansell
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February 20, 2014 at 4:19 pm
Sent 🙂
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Michael Mansell
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February 20, 2014 at 6:15 pm
Were you able to fix it?
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Lorenzo Orlando Caum
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February 20, 2014 at 6:35 pm
I replied privately with the information for your events. Lets continue working there and I’ll share an overview of the solution to this post afterwards.
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Lorenzo
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