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Kathryn Scott Perry
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December 20, 2013 at 9:48 am
When working on the Event Espresso feature of my WP website and when people are tryingg to register for an event the website is crashing. It is sending a timed out message to the prospective attendees. It takes about 5 to 10 minutes for it to come up again. I noticed that the API timeout was set to 1 minute so I changed it to one hour, but that has not seemed to help. It is still crashing. Do you have any idea why this is happening? Thank you.
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Jonathan Wilson
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December 20, 2013 at 11:14 am
Hi Kathryn,
It appears that you are exceeding memory limits on your server. You will probably need to contact your host and have them to look into it.
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Kathryn Scott Perry
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December 20, 2013 at 12:08 pm
Thank you Jonathan, I talked to Blue Host, my hosting program and this is what they said:
CPU throttling is when a script on your server is going too slow. This slowness then causes the server to have to use more CPU power in order to keep the processes running. As more people access the site, more CPU power is used. Because this is a shared account, once you have used too much of the CPU’s total resources, your account is Throttled. This means that it is not allowed to start any more processes. This can cause the whole site to run slow, and pages to fail to open. The only way to resolve it is to find the processes that are going slow, and fix them, optimizing them to run faster.
There are not that many people accessing my website, I haven’t promoted the events yet and we have had 8 sign ups in a month. Support said to go through the Plug ins one by one and see which one is doing it. Event Espresso has put a load on my website, not sure how to do this. He said there is enough memory and its loading fine. Thanks, and I have to run, going to my dad in the nursing homes Christmas party. I have to get his done soon. It crashes constantly. I would appreciate any help you can give me.
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Josh
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December 20, 2013 at 12:43 pm
I agree with the support tech. The site is loading fine for me too.
It may not be Event Espresso that’s putting the load on your website if it’s crashing constantly, so they gave you some good advice to deactivate plugins one by one and test out the site to narrow down which one is crashing the site.
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Kathryn Scott Perry
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December 20, 2013 at 3:43 pm
Thank you Josh. It did not crash before I added Event Espresso, and I don’t have that much traffic yet on the site. I had a Conference and had a lot of traffic in 2012 when I didn’t have EE or any kind of an event program. Everything was right on the website. I took the reservations and paypal on the website itself and it never crashed. So it’s got to be either the Event Espresso program itself or a plug in within the ap that’s doing it. When I deactivate the plugins, how do I test it? Just sit and wait until it crashes? I have 5 events going at once, is that too much for EE? Thank you.
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Josh
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December 20, 2013 at 3:54 pm
It shouldn’t be. There are folks running hundreds of events at one time. It may be another plugin that is causing the crashing. If you notice that the site is crashing, you can try deactivating all the plugins except for Event Espresso and try using the site to see if it still crashes.
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Kathryn Scott Perry
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December 20, 2013 at 4:06 pm
The plug ins on my Word Press website are the same ones that have always been there since day one, and again, the site just started crashing after I finished adding Event Espresso. I don’t have a clue what to do. I don’t know which plug in in the Event Espresso program to deactivate. Is there any in particular that might make the site time out? It seems like most of them are needed.
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Josh
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December 23, 2013 at 9:52 am
You mentioned you have the API add-on installed? Are you using any of the ticket scanning apps? If not, you can deactivate the API and ticketing options.
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